Plugin breaks website

  • Resolved freshpromo

    (@freshpromo)


    9 years ago

    I installed this plugin, created a child theme for the theme Bridge, activated it and now no pages will load either in the WP backend or public pages.

    “The page isn’t working

    *URL* is currently unable to handle this request.
    HTTP ERROR 500”

    I deleted the plugin folder via FTP and the site still isn’t loading. What can I do?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Serafino

    (@seraph63)

    8 years, 11 months ago

    Hi freshpromo,
    I can’t test plugin on Bridge theme because it’s a Premium Theme.
    I just tested the new plugin version on WordPress 4.7.4 both on my websites and locally, all seems work fine.
    Regarding ‘HTTPS ERROR 500’, it’s about a ‘internal server error’, maybe it’s a temporary error, or corrupted .htaccess file, under no circumstances is this error attributable to the plugin.
    You could try to:
    – Reload the web page. You can do that by clicking the refresh/reload button, pressing F5, or trying the URL again from the address bar.
    – Clear/Delete your browser’s cache.
    If the error persists, you have to investigate in depth.
    I was searching on Google, I found this links, I hope that help you to figure out the issue:
    http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
    https://www.lifewire.com/500-internal-server-error-explained-2622938
    Let me know if you solved

    pawswebmaster

    (@pawswebmaster)

    8 years, 10 months ago

    As did Freshpromo, I created and then activated a child theme. The site crashed with error 500.

    Upon checking the database wp_options; template & stylesheet rows. The template was still set to the parent theme, while the stylesheet was set to the child theme. Restoring “stylesheet” back to the parent corrected the error 500.

    • This reply was modified 8 years, 10 months ago by pawswebmaster.
    Plugin Author Serafino

    (@seraph63)

    8 years, 10 months ago

    I tried to install Tempera (I think is the theme you are using) on a clean WordPress installation, then I installed Cryout Serious Theme Settings 0.5.7., and the plugin works correctly, both locally and remote, so I can exclude that plugin could be incompatible with the theme you are using.
    It may be incompatible with one or more plugins installed on your site, but as I said before, ‘Error 500’ is a generic mistake, it’s very difficult to figure out where is the issue.

Viewing 3 replies - 1 through 3 (of 3 total)

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