Plugin Breaks Woocommerce “Add Order” Screen

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author guru-aliexpress

    (@ali2woo)

    2 years, 11 months ago

    Hello, perhaps this issue is related with third-party plugin or your website theme? Because when we check an editing order on our demo website (you can check it yourself too): https://demo.ali2woo.com/wp-admin
    it works fine

    Thread Starter joyryde

    (@joyryde)

    2 years, 11 months ago

    We use Neve theme, and the issue resolves itself when we deactivate this plugin.

    Plugin Author guru-aliexpress

    (@ali2woo)

    2 years, 11 months ago

    Perhaps that theme redefine default woocommerce templates which expect our plugin. If you really need that we can open a custom job and add styles for your theme, but this is out of scope of this support. Please contact our support center: https://support.ali2woo.com/

    Thread Starter joyryde

    (@joyryde)

    2 years, 11 months ago

    We use the paid version of your plugin and this is still happening. We need this fixed ASAP and your support doesn’t respond via your website.

    Thread Starter joyryde

    (@joyryde)

    2 years, 11 months ago

    The CSS issue is native to Woocommerce, so it’s not coming from another plugin.

    The invalid code is:

    #order_data .order_data_column {
    width: 32%;

    When you manually force the code to be width: 100%; it resolved the issue. So please update your plugin.

    • This reply was modified 2 years, 11 months ago by joyryde.
    Plugin Author guru-aliexpress

    (@ali2woo)

    2 years, 11 months ago

    We have received your ticket in our support center. Since you’re using premium plugin version, let’s continue the conversation there.

Viewing 6 replies - 1 through 6 (of 6 total)

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