Plugin broke ability to enter my WordPress Admin section | ww.wp.xz.cn

Resolved DaveKinskey
(@davekinskey)

10 years, 9 months ago

The latest version of your plug-in seems to have broken the ability to enter the admin section of my site. The errors that show are related to problems with Short Pixel Optimizer. When try to enter the admin section, I get the following error messages:

Warning: session_start(): The session id is too long or contains illegal characters, valid characters are a-z, A-Z, 0-9 and ‘-,’ in /home/langua36/public_html/imagenesinolvidables.com/wp-content/plugins/shortpixel-image-optimiser/wp-shortpixel.php on line 59

Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/langua36/public_html/imagenesinolvidables.com/wp-content/plugins/shortpixel-image-optimiser/wp-shortpixel.php:59) in /home/langua36/public_html/imagenesinolvidables.com/wp-content/plugins/shortpixel-image-optimiser/wp-shortpixel.php on line 59

Warning: Unknown: The session id is too long or contains illegal characters, valid characters are a-z, A-Z, 0-9 and ‘-,’ in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0

How can this be fixed so I can enter my admin page again? Please reply soon. Thanks.

https://ww.wp.xz.cn/plugins/shortpixel-image-optimiser/

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author ShortPixel
(@shortpixel)

10 years, 9 months ago

Hi Dave,
sorry to hear you’re experiencing this problem.

We added sessions in our latest plugin (3.0.x) and it looks like this isn’t compatible with your hosting.

Here’s the solutions I have for you:
1) you discuss with your hosting provider to fix the session issue on their side (php should be configured to work properly with sessions).
This would be in my opinion the best way to address this problem as you’ll still be able to use our latest version of ShortPixel plugin.

Anyway, if that’s not an option then an alternative solution would be:
2) you remove the ShortPixel plugin via FTP (this should be the path /wp-content/plugins/shortpixel-image-optimiser) so you can login via your site’s admin page
Once you did this please contact me:
https://shortpixel.com/contact
and I’ll be happy to send you an older version of the plugin, 2.1.10, which doesn’t use sessions so you can still use ShortPixel plugin on your site(s).

In the meantime we work at a new version of plugin that won’t employ sessions.
Anyway, please note that I wouldn’t expect this new version of plugin to be ready sooner than about 2 weeks.

Kind regards,
Alex Florescu

Plugin Author ShortPixel
(@shortpixel)

10 years, 9 months ago

Sending Dave an older version of the plugin seem to have solved his problems.
We’re working in the meantime on another version that won’t use sessions.

Alex

Viewing 2 replies - 1 through 2 (of 2 total)

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2 replies
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Last reply from: ShortPixel
Last activity: 10 years, 9 months ago
Status: resolved