@leslieoneonone hello. What theme are you using? Could you provide error/debug logs or some kind of screenshots with error?
Hi! I am using a theme I bought Aeso theme – https://themeforest.net/item/aeso-financial-advisor-theme/25201087.
There are no screenshots with error (sorry too panic to take one then). But basically what happened was when I deactivated and then tried to activate your plugin, the site just broke with a pop-up screen saying ““There has been a critical error on your website”.
Wordpress team helped to get back into the site and managed to deactivate just your plugin, and then the English site became alive again, but the Chinese was gone because the pages was built basically when your plugin is in place. It won’t let me retrieve the Chinese pages, and popped up saying “Sorry, the content area was not found on your page. You must call ‘the_content’ function in the current template in order for Elementor to work on this page.
I wasn’t able to fix it, so I restored it to yesterday’s backup, so is working ok there as of now, but I think the bug is still there because all I did was restored the backup.
Hope you can help out! Thanks a million!
What version of this plugin are you using? What version of WordPress & Polylang are you using? And what other plugins are activated paralelly?
Hi! I am using version 1.2.0
Hi! I am using:-
Plugin 1.2.0
Wordpress – not sure where I can find this?
Polylang 2.8
Full list of plugins I am using:-
Add Polylang support for Customizer
Akismet Anti-Spam
AMP
Boosted Elements
CF7 Smart Grid Design Extension
Classic Editor
CMB2
CoBlocks
Contact Form 7
Contact Form 7 Polylang extension
Easy Google Fonts
Elementor
Gutenberg
JetPack by WordPress
Layout Grid
MC4WP: Mailchimp for WordPress
One Click Demo Import
Page Optimize
Polylang
Polylang Connect for Elementor
Progression Theme Elements – Aeso
UpdraftPlus – Backup/Restore
WordPress.com Editing Toolkit
@leslieoneonone as I don’t see any error messages it’s hard for me to replicate the issue. I just installed half of the plugins and it worked fine. My guess its either Theme related or deactivating plugins. This plugin depends on Polylang.
The version you are using works fine with older WordPress versions (you can see it on Admin panel bottom left side).
I will add feature that checks if Polylang is installed and only then allow it to run the plugin. It will be up within an hour.
Thank you for report and I’ll keep you updated.
Hi @richardevcom ,
Thanks so much for testing it. So do you think if it is working properly now, if I don’t touch it (if I don’t deactivate it again – both your plugin and Polylang), it should work fine as it is right?
I think your guess is probably correct, I reactivated your plugin before reactivating Polylang, maybe that is why it crashed. Was that what you meant? or think that happened?
I will update your plugin when the update is available. Thanks again! Appreciate you looking into it.
Best,
Leslie
Yes, that was indeed the case.
I’ve made an update. It shouldn’t crash anymore. Please update your plugin and confirm it also works for you.
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This reply was modified 5 years, 9 months ago by
richardevcom.
Hi @richardevcom
I have just updated the plugin. However, the one thing that I wanted the plugin to do is gone – I cannot customise my Chinese footer for the Chinese page. The language customiser option in my appearance > customise theme is also gone!
Leslie
Just updated to 1.3.1 it was due to API not being able to load in case Polylang is not leaded. Fixed now. My apologies.
Update the plugin again and it will work again 🙂
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This reply was modified 5 years, 9 months ago by richardevcom.
Hi! The site broke! I just tried installing 1.3.1 and this came up – There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.
Please check the error sent in you e-mail and share it with me (censure any private information it may be showing).
In our testing environment it has been resolved and it will never run if Polylang is not running or any needed PLL functionality is missing.
Try enabling Polylang plugin, then remove this plugin and reinstall it from Plugins > Add new page.
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This reply was modified 5 years, 9 months ago by richardevcom.
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This reply was modified 5 years, 9 months ago by richardevcom.
Where can I check the error? it just has a line saying that it has a critical error, and won’t let me access the site
WordPress helped, they said deactivating the plugin made the site load again. You might want to share this error with the plugin developer: Fatal error: require_once(): Failed opening required ‘/srv/htdocs/__wp__/wp-content/plugins/polylang/include/api.php’ (include_path=’.:/usr/local/php7.3/lib/php’) in /srv/htdocs/wp-content/plugins/add-polylang-support-for-customizer/includes/class-apsfc.php on line 84
Will you please look into it and let me know what to do next? Thank you!!
It states that it can’t access /wp-content/plugins/polylang/include/api.php file, which should be there if you have Polylang installed. Please check if file really is there and if not – the Polylang is not installed or you’re not using Polylang plugin at all.
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This reply was modified 5 years, 9 months ago by richardevcom.
