Plugin Broken – Not displaying properly, Wordfence showed multiple errors

  • Resolved kimhydrangea

    (@kimhydrangea)


    9 years, 2 months ago

    Hi There,
    I think the new update is broken. None of the views are working, as well, Wordfence majorly flagged over 60 files of the plugin as well has having changed files (maybe because of the update).

    This is what I’ve tried:
    1. Download fresh copy, replace it. Still errors.
    2. Disabled caching. Still errors.
    3. Reverted to twentyseventeen theme to see if it’s a theme conflict. Still errors.
    4. Disabled all plugins but AIOEC and the AIOEC extended view plugin. Still errors.

    I finally just reverted back to an old version from January that I had on file, and it’s working again.

    I don’t have links for you, as it’s a client and the old version of the software is up, but here are some screencaps of what it looks like broken:

    Sidebar widget
    Sidebar widget

    Agenda view
    Agenda View

    Calendar view
    Calendar View

    Would love some help please. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sunny Lal

    (@sunny454)

    9 years, 2 months ago

    Hello @kimhydrangea,

    My apologies for your troubles.

    We have had a customer report issues with our calendar very similar to yours, which was caused by the Wordfence plugin, which broke our script in multiple places by changing write permissions on certain folders, and possibly other areas.

    Our latest version has not had any other issues with any other customer so far (other than the one caused by Wordfence falst positives).

    It might be safe to conclude that Wordfence is not compatible with our latest version.

    For faster assistance, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help.

    Let me know if you require further assistance.

    [ Moderator note: Signature redacted. ]

    Thread Starter kimhydrangea

    (@kimhydrangea)

    9 years, 2 months ago

    Thanks for your response Sunny. Wordfence is one of the top security plugins, and previous versions of your software worked with it. Do you have plans on fixing this issue? Or have suggestions of security softwares that are compatible with your software?

    Sunny Lal

    (@sunny454)

    9 years, 2 months ago

    Hello @kimhydrangea,

    I not exactly sure how we can “fix” anything, if it’s Wordfence that changes permissions on files or folders that break proper operation of our script. I would suggest contacting Wordfence, as they have more information about what their script actually does, in order to find a workaround for this problem.

    For faster assistance, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help.

    Let me know if you require further assistance.

    [ Moderator note: Signature redacted. ]

Viewing 3 replies - 1 through 3 (of 3 total)

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