• I’ve installed the plugin and managed to setup a free account. I’ve verified my email and can use this account from the https://app.cookieyes.com/dashboard page. However, from within this WP plugin, I’m unable to connect it to this account.

    I get the popup window saying:

    “Looks like your website https://www.beginnerbiker.com is already configured in the Free plan of this account. Would you like to keep these settings? Yes, Keep the current configuration in my web app account No, Replace my web app configuration with the plugin settings”

    But whichever I choose, nothing happens upon hitting continue.

    Looking at the Developer console, it seems the AJAX call to https://app.cookieyes.com/api/v2/plugin/connect succeeded with a 200 status. But I get a JS error as follows, which may help you:

    TypeError: e.t0.data is undefined
    e https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    d https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    x https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    w https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    o https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    a https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    nrWrapper https://app.cookieyes.com/login?platform=wordpress&mode=connect&website=https://www.beginnerbiker.com&multilingual=false:20
    promise callback*L/</a.prototype.then https://app.cookieyes.com/login?platform=wordpress&mode=connect&website=https://www.beginnerbiker.com&multilingual=false:20
    o https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    a https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    a https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    nrWrapper https://app.cookieyes.com/login?platform=wordpress&mode=connect&website=https://www.beginnerbiker.com&multilingual=false:20
    e https://app.cookieyes.com/login?platform=wordpress&mode=connect&website=https://www.beginnerbiker.com&multilingual=false:20
    a https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    connect https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    click https://app.cookieyes.com/js/chunks/78.js?id=4fe64a1d0dd8f159:2
    Un https://app.cookieyes.com/js/vendor.js?id=1b942b50b683f1f25589132db7ffc509:2
    n https://app.cookieyes.com/js/vendor.js?id=1b942b50b683f1f25589132db7ffc509:2
    _wrapper https://app.cookieyes.com/js/vendor.js?id=1b942b50b683f1f25589132db7ffc509:2
    nrWrapper https://app.cookieyes.com/login?platform=wordpress&mode=connect&website=https://www.beginnerbiker.com&multilingual=false:20
    vendor.js:2:2070789

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @arfa_,

    Greetings from CookieYes!

    Could you please confirm whether the connection page opens in a new tab or as a popup window?

    Also please share us your site health info privately via this link.

    Thread Starter Arthur Yarwood

    (@arfa_)

    The connection page opens in a new popup window, not a new tab. I’m using Firefox on a Mac FWIW. I’ll follow up with site health info.

    Thanks!

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @arfa_,

    We were unable to replicate this issue in Firefox as well. Site health info will be helpful to further debug this issue.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @arfa_,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin can’t connect to account’ is closed to new replies.