Hi,
May I ask you to send screenshots of the plugin settings?
In addition, I would ask you to attach the status of the WooCommerce system. Read more information on where to get the system status.
Also, please take a look at WooCommerce → Status → Logs — have there been any errors related to the reported plugin here? If so, please attach screenshots of the logs.
As soon as we complete all the necessary information from you, we will be happy to help you solve the problem.
Hi, thank you for your support! I have collected the various requested files in a wetransfer file that can be downloaded via the following link:
https://we.tl/t-UMtt3vwBNz
Hopefully you can move forward with this. If you would like a login to the website, please let us know. Then I will create a support account for you.
Hi,
This problem may be related to other plugin used in your shop. Please try to isolate an issue, by disable plugins which are not our or WooCommerce. Then please enable plugins one by one, deleting cache, and check if the problem still exist.
If yes, please test the plugin again, but now using Storefront – official WooCommerce theme. It will help us identify a possible conflict with your theme.
Please, let me know about the result.
Hi,
I haven’t heard from you in a while, so I’m marking this thread as resolved. Please don’t hesitate to open a new one if you encounter other issues while using our plugin.
Have a fantastic day,
