Plugin causes error 500

  • Resolved Novogrowth

    (@meliory)


    8 years, 10 months ago

    I would like to report an issue, that I pinpointed to Ultimate Social Media Plus.

    My website is built in wordpress, using woocommerce.

    The problem is that when I try to publish a post, I get a 500 internal server error.

    I started deactivating my plugins one by one, and the problem was sovled when I deactivated Ultimate Social Media Plus.

    I activated back all the plugins, except for Ultimate Social Media Plus, and there was no problem at all.

    Again, after activating Ultimate Social Media Plus, I got a 500 internal server error, when tried to publish a post.

    I sent an email to support and what I got as a reply was:

    “Hi user of our plugin(s),

    Thank you for your inquiry!

    After a long time of providing free support (while receiving only very few donations to support our work), we decided to develop a kick-ass Premium Plugin which includes, besides many new fancy features, also all the personal support you need in case you’re stuck. Please check it out.

    Please also check if you find your answer in our FAQ.

    Thank you!

    Your Ultimatelysocial-Team”

    I wouldn’t care to comment more, but as I was more like reporting an issue, rather than asking for their help, I would expect something different.

    I am not a developer, and I don’t even know if the 500 error is solely their responsibility, or maybe there is a conflict with another plugin (I only checked for conflict with yoast and blog designer, but there was no problem there).

    Anyway, it is disappointing, because it is an otherwise nice plugin.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author socialdude

    (@socialdude)

    8 years, 10 months ago

    Hi there, let us look into this. We’ll reply by email.

    rockstarnights

    (@rockstarnights)

    8 years, 9 months ago

    I’m getting this same error.

    The plugin settings page won’t load:
    GET …/wp-admin/admin.php?page=sfsi-options 500 (Internal Server Error)

    And my pages that include the plugin also die after getting to the plugin:
    GET…/2017/08/enjoy-double-fun-dantannas-national-double-cheeseburger-day/ 500 (Internal Server Error)

    Plugin Author socialdude

    (@socialdude)

    8 years, 9 months ago

    Ok did you check the faq on this point already? http://www.ultimatelysocial.com/faq?

    rockstarnights

    (@rockstarnights)

    8 years, 9 months ago

    I did, but it doesn’t address the 500 error or other issues I’m experiencing. I just tried upgrading to 1.7.8, but the problem persists. It must be a conflict with the theme or another plugin that both @meliory and I have.

    Plugin Author socialdude

    (@socialdude)

    8 years, 9 months ago

    @rockstarnights Yes, that seems to be the case. Could you (and also @meliory) list here the theme you use, and the list of other plugins you use?

    Please also confirm that your site is running on PHP 5.4 or above.

    rockstarnights

    (@rockstarnights)

    8 years, 9 months ago

    I did a lot of trial and error with disabling plugins and found the one that was causing the issue. After deactivating oAuth Twitter Feed for Developers, the Ultimate Sharing plugin works without issue. I sent a message to @meliory advising of this plugin’s conflict as well.

    Plugin Author socialdude

    (@socialdude)

    8 years, 9 months ago

    Great, thank you @rockstarnights for reporting this!

    Thread Starter Novogrowth

    (@meliory)

    8 years, 9 months ago

    Hi @rockstarnights and @socialdude,

    The only common plugins that @rockstarnights and I use are mailchimp and yoast.

    For the moment, as I actually needed only a small fraction of what Ultimate Social Media Plus offers, I just replaced it with another plugin.

    I didn’t locate where the conflict is in my installation.

    Thanks & Regards

Viewing 8 replies - 1 through 8 (of 8 total)

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