Hello polymathy,
please excuse our late response. Could you send us some screenshots to [email protected]? Usually this is a problem related to other plugins, so please also provide a list of your currently activated plugins.
Regards,
BAVOKO Services
Did this issue ever get solved? I am experiencing it across a number of websites. I cannot edit pages when the Content Optimizer widget is enabled. I am using Divi theme across most of these sites if that helps.
Hello jsm830,
we didn’t recieve a screenshot from the thread starter, but the Divi theme might be the reason behind the error. We will have a closer look into this. Could you send a screenshot of possible errors in your browser console?
Regards,
BAVOKO Services
Hello bavokoservices,
I sent you an email with the screenshots some time ago. I can resend it to you, if you didn’t receive it.
Best regards,
Polymathy
Hello polymathy,
we are really sorry, that we miss your screenshot. Please resend it. We will have a look at the erros right now and I will update you when we find the cause of your problem.
Are you using the Divi Theme, too?
Regards,
BAVOKO Services
Hello bavakoservices,
I just sent you another email. Hopefully it reaches you this time 😉
Regards,
polymathy
Thank you, we have recieved your screenshot. Did you disable any of the 3rd party libraries, in the plugin settings? It seems like a missing referenced plugin is causing JS to stop working. This can either be the case if it is complettly missing (disabled), or sometimes when it’s loaded twice. In the later case you may actually need to disable some of the libraries. In this case it seems like “Moment.js” is the cause of the error (e.g. the missing js script). Please enable/disable it and check again.
Regards,
BAVOKO Services
