plugin causing scroll freeze

Hi @emyvyn

That error isn’t from this plugin, it’s from Elementor, https://developers.elementor.com/v3-5-planned-deprecations/, which is a theme editor.

I’m not sure why deactivating Simple Banner would have any affect on the scroll behavior of your page, but I can try to take a look if you provide the URL.

In order to debug the issue, I’m going to need you to reactivate the plugin. You can set the banner to hidden with the top setting which will prevent anything from showing up and stop the few functions that run for the plugin.

Could you describe what you mean by frozen scroll and provide some steps to reproduce the behavior?

Hi @emyvyn

So i found the reason it’s not scrolling. Theres a script that loads:

<link rel=”stylesheet” id=”elementor-frontend-css” href=”https://www.jayakratom.com/wp-content/plugins/elementor/assets/css/frontend.min.css?ver=3.12.2&#8243; media=”all”>

And that is putting the following class and CSS on your body element:

.dialog-prevent-scroll {
overflow: hidden;
overflow-x: hidden;
overflow-y: hidden;
max-height: 100vh;
}

The overflow-y value is what’s causing the scroll on these pages to not work. I’m not an expert on Elementor so I can’t quite give you a fix, but they may be able to help you in their support forums. I would maybe first check to see if there is anything specific you’re doing in your Elementor settings for the WEST BORNEO WHITE product that you aren’t doing for WEST BORNEO GREEN CAPSULES (120 COUNT) where scroll is working and that class hasn’t been added.

I also verified that Simple Banner was not causing the issues by blocking Simple Banner files from loading in my browser. The good news here is that Simple Banner is not the cause of your issues and you can feel free to re-enable whenever you like. Good luck!

• This reply was modified 3 years, 1 month ago by rpetersen29.

Glad you found it!