• Resolved emyvyn

    (@emyvyn)


    Hello! Heads up that we were experiencing a frozen scroll on product pages that was resulting from this plugin.

    From the developer tools when checking the affected page, the following
    error showed up when the Simple Banner is active:

    Scroll util from “/dev/js/frontend/utils/scroll”is hard deprecated<br>since 3.1.0 - UseelementorModules.utils.Scroll` instead

    Problem was solved by deactivating the plugin temporarily, please let me know when the issue is fixed and I can reactivate 🙂

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author rpetersen29

    (@rpetersen29)

    Hi @emyvyn

    That error isn’t from this plugin, it’s from Elementor, https://developers.elementor.com/v3-5-planned-deprecations/, which is a theme editor.

    I’m not sure why deactivating Simple Banner would have any affect on the scroll behavior of your page, but I can try to take a look if you provide the URL.

    Thread Starter emyvyn

    (@emyvyn)

    Just passing on what the hosting service tech said- not an expert myself 🙂

    The issue was occurring here and various other products: https://www.jayakratom.com/shop/west-borneo-white/

    Plugin Author rpetersen29

    (@rpetersen29)

    In order to debug the issue, I’m going to need you to reactivate the plugin. You can set the banner to hidden with the top setting which will prevent anything from showing up and stop the few functions that run for the plugin.

    Thread Starter emyvyn

    (@emyvyn)

    I’ve reactivated, let me know if there’s anything else I need to do

    Plugin Author rpetersen29

    (@rpetersen29)

    Could you describe what you mean by frozen scroll and provide some steps to reproduce the behavior?

    Thread Starter emyvyn

    (@emyvyn)

    Every time I access the page on a desktop (multiple devices tried) the page will not allow me to scroll down at all

    Thread Starter emyvyn

    (@emyvyn)

    It sometimes works initially then stops working after clicking around on a few different product on the shop

    Plugin Author rpetersen29

    (@rpetersen29)

    great, thanks. I’ll let you know if I can find anything.

    Plugin Author rpetersen29

    (@rpetersen29)

    Hi @emyvyn

    So i found the reason it’s not scrolling. Theres a script that loads:

    <link rel=”stylesheet” id=”elementor-frontend-css” href=”https://www.jayakratom.com/wp-content/plugins/elementor/assets/css/frontend.min.css?ver=3.12.2&#8243; media=”all”>

    And that is putting the following class and CSS on your body element:

    .dialog-prevent-scroll {
    overflow: hidden;
    overflow-x: hidden;
    overflow-y: hidden;
    max-height: 100vh;
    }

    The overflow-y value is what’s causing the scroll on these pages to not work. I’m not an expert on Elementor so I can’t quite give you a fix, but they may be able to help you in their support forums. I would maybe first check to see if there is anything specific you’re doing in your Elementor settings for the WEST BORNEO WHITE product that you aren’t doing for WEST BORNEO GREEN CAPSULES (120 COUNT) where scroll is working and that class hasn’t been added.

    I also verified that Simple Banner was not causing the issues by blocking Simple Banner files from loading in my browser. The good news here is that Simple Banner is not the cause of your issues and you can feel free to re-enable whenever you like. Good luck!



    • This reply was modified 3 years, 1 month ago by rpetersen29.
    Thread Starter emyvyn

    (@emyvyn)

    Thanks for your guidance and patience!

    I found that the source of the issue was the mobile menu- it was popping up invisibly and preventing scroll

    Plugin Author rpetersen29

    (@rpetersen29)

    Glad you found it!

Viewing 11 replies - 1 through 11 (of 11 total)

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