Plugin causing site performance issues after WordPress 6.4 Update

Resolved Gary Allman
(@gsallman)

2 years, 6 months ago

After updating our site to WP 6.4 the following message was displayed:

Your customers cannot use Stripe on checkout, because we couldn’t connect to your account. Please go to your settings and, set your Stripe account keys.

And at the same time

The backend of our site became very slow, almost to the point of being unresponsive. We disabled All plugins and restarted them one by one. When we restarted the WooCommerce Stripe Payment Gateway plugin the system again became slow and unresponsive.

We have temporarily deactivated the plugin as the system is virtually unusable with it running.

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter Gary Allman
(@gsallman)

2 years, 6 months ago
Additional Notes: We have checked the account keys and they are present and correct.

Attempting to resave the keys fails produced an “Error Saving Account Keys” message.

Testing the connection from the account key modal worked with no issues.
- This reply was modified 2 years, 6 months ago by Gary Allman.
Beauty of Code (woo-hc)
(@beautyofcode)

2 years, 6 months ago
Hey @gsallman ,

Thanks for reaching out!

I understand that you are seeing the above error with regard to Stripe however, it isn’t immediately clear where you are seeing this, or what actions trigger the error.

Can you please confirm what actions lead to this error and kindly share a screenshot of the error exactly as you are seeing it on your end? If you do not already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots.

Additionally, please can you share the following:
- Stripe logs: go to WooCommerce → Settings → Logs and click the dropdown to select the latest Stripe logs.
- System Status Report: navigate to WooCommerce → Status. Select Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.
Thread Starter Gary Allman
(@gsallman)

2 years, 6 months ago

@beautyofcode

The message:

Your customers cannot use Stripe on checkout, because we couldn’t connect to your account. Please go to your settings and, set your Stripe account keys.

Appears at the top of the backend Admin screens, see below.

xue28 (woo-hc)
(@xue28)

2 years, 6 months ago

Hi @gsallman

Thanks for providing us the screenshot to the error message you are seeing on your end.

Kindly be informed that this was already reported as as a bug here: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2751

I suggest you subscribe to the thread to stay updated on any progress. Our developers are actively working on finding a solution, and we hope to include it in the next release.

Thanks!

Moderator Support Moderator
(@moderator)

2 years, 6 months ago

If you are not the original person who posted this topic and you need support for your own issue then per the forum guidelines please start your own topic.

https://ww.wp.xz.cn/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

You can do so here.

https://ww.wp.xz.cn/support/plugin/woocommerce-gateway-stripe/

Many additional “I have this problem too” replies have been archived. Start your own topic and provide your own details there in your own topic.

Mirko P.
(@rainfallnixfig)

2 years, 6 months ago

Hi there!

I appreciate you reporting this. As mentioned earlier, the issue looks to be under investigation, and this GitHub discussion has already made reference to it.

It’s likely being caused by a change in WordPress, which is being reverted. While waiting for this to be fixed, you can downgrade WordPress using this plugin, or you can do a manual downgrade following this tutorial.

Before you downgrade, I strongly advise you to make a full backup of your site in case things don’t go as planned.

For updates, subscribe to the GitHub thread by clicking the Subscribe button in the right sidebar.

Best regards.