Check the error logs to see exactly what the error is.
Make sure you are on the latest release which is 3.13.1 and no removing and installing again will not remove your products since its all in the database.
Thanks!
At the time of the crash, the logs looked like this; don’t know if there is anything helpful here:
Apache errors:
[Fri Oct 27 10:22:20 2017] [error] mod_fcgid: domain=www.domain.org too many /dh/cgi-system/php56.cgi processes, skip the spawn request
[Fri Oct 27 10:22:21 2017] [error] mod_fcgid: domain=www.domain.org too many /dh/cgi-system/php56.cgi processes, skip the spawn request
[Fri Oct 27 10:22:22 2017] [error] mod_fcgid: domain=www.domain.org too many /dh/cgi-system/php56.cgi processes, skip the spawn request
Domain Error logs:
[Fri Oct 27 10:20:35 2017] [error] [client 96.233.194.218] Premature end of script headers: index.php
[Fri Oct 27 10:20:45 2017] [error] [client 23.96.219.115] Premature end of script headers: index.php
[Fri Oct 27 10:22:51 2017] [error] [client 66.251.58.2] Premature end of script headers: index.php
[Fri Oct 27 10:23:35 2017] [error] [client 96.233.194.218] Premature end of script headers: index.php
And thanks for confirming about the re-install. I’ll give that a try, just in case.
Those look like server related issues and the second one could be related to the first apache errors.
Do this. Enable debug in the wp-config.php file
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
And see if you get the website to crash again then check the debug.log file under wp-contents/
You could also add define(‘WP_DEBUG_DISPLAY’, true) to show any errors on the screen
Thanks for this good suggestion. I will probably not be able to take the site off-line for more testing until next weekend. I’ll try then! Thanks again.
The problem seems to be resolved. I was unable to shut down the website for further troubleshooting till the weekend. By the time that the weekend arrived, I put it in maintenance mode and then re-enabled the plugin (with debugging enabled) expecting another crash; no crash occurred. The store is now working again along with the rest of our site.
Several other plugins that we run had new versions released during the week. I updated all of those before re-enabling WP ecommerce. I’m guessing that a plugin conflict was the problem, and that the conflict might have been resolved with the updates to those other plugins?
Anyway, thank you for your help and suggestions!
