Hello gavman7,
I’m sorry, but I’m not sure I understand the issue. Are you saying that there is no issue at all with any catalog functionality? And just an issue with a feature of WPBakery while the catalog is activated?
We do most testing using WordPress’s built-in Gutenberg editor. If the catalog works within that editor, then it should work with third-party editors as well. We don’t pay to test, and, unfortunately, WPBakery only seems to be available as a paid plugin, and the demo version of it is in a limited environment (i.e. hosted on third-party site). So it doesn’t really seem possible to test the two plugins together, to get a better understanding of the situation, without purchasing a license, which is not something we (will) do for testing.
Do you know if WPBakery provides a way for developers to test compatibility and/or troubleshoot conflict issues without purchasing a license?
With this in mind, can you tell me what “filtering options provided within their post-based grid display elements” means? Can you provide a screenshot of this, so I can see this feature that isn’t working?
If there is no way for us to test this without purchasing a license, then can you maybe enable debug in WordPress (https://ww.wp.xz.cn/support/article/debugging-in-wordpress/), recreate the conflict and then check if there are any errors/warnings/notices in the debug log related to it, and, if so, share that with me?
Thank you!
Thank you @jaysupport for this help! Yes you have it right. There is no issue when the catalog is deactivated, but the error comes when I activate it. It was not always like this at the start, but I’ve been living with it for a few months.
I can send screen shots show the error. Where and how to send? The first shows the post category and tag settings I’d like to set the display filter to. The second shows how they’ve been replaced with numbers after I save the setting. I did a test and the numbers seem to correspond to a specific category or tag.
I have no experience with debugging, but that may be possible. Thanks again!
For screenshots, you can use an image hosting service like https://imgbb.com/ to temporarily share images. Alternatively, you can send them to us by email at [email protected].
We’ll be glad to look over any screenshots you send and see if it helps to understand the issue better and possibly troubleshoot it.
However, it would also be helpful to get the debug information (I shared the link to WordPress’s help article about this), if possible.
Thanks!
Marking as resolved as we haven’t received a reply. If you reply, we’ll gladly re-open this
Hi @jaysupport. I had replied to the [email protected] address provided.I’ll repeat in this forum.
I am sending screenshots related to my problem.
The first screenshot, with the plugin deactivated, shows two categories that I wish to filter my posts by (initiatives, ongoing). All functions normally. https://ibb.co/2WLHMdY
The second screenshot, with the plugin activated, shows that the two tags have been converted to two numbers and the conflict appears. The numbers seem to be permanently assigned to the categories.https://ibb.co/xDTdfnb
Also, sending the three php warnings from the debug log. To my eye, these are unrelated.
[18-Jan-2022 22:04:58 UTC] PHP Warning: Undefined variable $attr1 in /home/l0oxbpbygc7n/public_html/wp-content/plugins/revslider/includes/slide.class.php on line 707
[18-Jan-2022 22:05:24 UTC] PHP Warning: Trying to access array offset on value of type bool in /home/l0oxbpbygc7n/public_html/wp-content/plugins/flex-user/core/thirdparty/fuFacebook.php on line 19
[18-Jan-2022 22:05:24 UTC] PHP Warning: Trying to access array offset on value of type bool in /home/l0oxbpbygc7n/public_html/wp-content/plugins/flex-user/core/thirdparty/fuTwitter.php on line 20
I hoping this insight will help connect some dots on your end.
Many thanks for this support!
