Hello @jsherk ,
Thanks for reaching out to us and sorry for the inconvenience you faced.
Since this issue is caused by a conflict with another plugin, we recommend that you report it to the support team or developers of that plugin.
If you have any further questions or need additional assistance, feel free to reach out. We’re always here to help!
Best regards,
Nayeem Hossen
They told me to open ticket with you!
Hi @jsherk
Thank you for letting us know that you’ve already contacted them.
Our development team has prioritized this issue and is working on a resolution. I’ll keep you updated as soon as we have any progress.
If you have any other questions, feel free to reach out through our Support portal
Thank you for your understanding & co-operation!
Regards,
Nayeem Hossen
Hi @jsherk
We’d like to let you know that we’ve released a new version of ThumbPress 5.8, which resolves this specific issue. We recommend updating the plugin to the latest version to fix the problem.
We hope you’re satisfied with our plugin and the support you received. We would greatly appreciate it if you could take a moment to leave us a review here: https://ww.wp.xz.cn/support/plugin/image-sizes/reviews/?filter=5#new-post
It would be a great achievement for us. Because your review could leave a positive impression on potential customers to trust us. Every positive review motivates our team to keep providing excellent service.
If you encounter any further issues or need assistance with the update, feel free to reach out. You can also directly contact our Support portal
Thank you for your patience and understanding!
Confirmed new version has fixed the problem! Thank you
