Plugin Conflict with WooCommerce Subscriptions

  • lflood323

    (@lflood323)


    5 years, 6 months ago

    Hello,

    The sign up fee for a variable subscription product is not getting included on the checkout page. When a variable subscription product with a sign up fee is added to the cart, the sign up fee is visible in the cart but it disappears on the checkout page. When a simple subscription product with a sign up fee is added to the cart, the sign up fee is properly included on the checkout page. So the issue is only with variable subscription products that have a sign up fee.

    I deactivated all of my plugins and re-activated them one by one and discovered the conflict is with your plugin. WordPress, WooCommerce, and all of my plugins are up to date.

    This is a great plugin and our client has been using it for years, particularly for the “auto coupon” feature that automatically applies the coupon. Is there any chance this could be fixed to work for variable subscription products or could you provide any guidance on how I should modify your plugin? I would greatly appreciate any help!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Soft79

    (@josk79)

    5 years, 6 months ago

    Your url currently doesn’t work, unfortunately. We don’t support the subscriptions plugin (we don’t test our plugin in combination with the subscriptions plugin), but maybe if you fix the url and let me take a look I can see what’s going on.

    Please enable our plugin’s Debug Mode also, and let me know the coupon code.

    Thread Starter lflood323

    (@lflood323)

    5 years, 6 months ago

    Thank you for the quick reply! And apologies about the url. We just launched the site today and plan to launch the subscriptions in 2 weeks.

    The new dev url with the subscription product is: https://brownetrading.lf.linksdev.com/product/caviar-club-subscription/

    I’ve enabled the plugin’s Debug Mode and the coupon code being applied is freeshippingcaviarclub.

    Thank you again!

    Plugin Author Soft79

    (@josk79)

    5 years, 6 months ago

    It looks like the auto-coupon freeshipping2019 has problems being added to the cart. Can you try these 2 things:

    1. Disable ‘High performance’ on our plugin’s Settings-page
    2. Remove the ‘minimum amount’ requirement, instead you can configure this value in the Free Shipping method itself.

    Maybe one of those will work, otherwise it’s an incompatiblity with the subscriptions plugin.

    Thread Starter lflood323

    (@lflood323)

    5 years, 6 months ago

    I disabled High Performance and it did not work and there is no minimum spend requirement for the coupon, it is set to apply for the specific product.

    I deleted the coupon and tried adding the subscription product to the cart without any coupons and the issue is still there where the sign up fee does not get counted in the price.

    There is definitely an incompatibility unfortunately. It would be great if this could be included in the future.

    Thanks for your help debugging.

    Plugin Author Soft79

    (@josk79)

    5 years, 6 months ago

    It looks like the freeshipping2019-coupon, which *does* have a minimum spend of 300, causes the issues. I suspect the Subscription plugin replaces the price during the page-request, changing the price from 1,250.00 to 0.00. This ‘confuses’ our plugin.

    Not sure, just a theory…

Viewing 5 replies - 1 through 5 (of 5 total)

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