Hi @assad19,
I’m not sure I understand the issue. Can you please elaborate? Maybe send us some screenshots?
Thank you!
Hi sir, I am back, sorry for the late reply, I am still facing the same issue, when I go to media in the wordpress admin dashboard, the media page not loading properly. please see this screenshot, you will understand my issue
View post on imgur.com
Please help me
Thanks.
Hi there,
Could you please go to Tools > Site Health > Info and send us the site info? https://i.imgur.com/yQLj0Ua.png
Thank you,
Hi sir
sorry the late reply
Here is the details
### wp-core ###
version: 5.7.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 4
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /home/islafvvg/public_html
wordpress_size: 59.32 MB (62204425 bytes)
uploads_path: /home/islafvvg/public_html/wp-content/uploads
uploads_size: 34.90 MB (36591205 bytes)
themes_path: /home/islafvvg/public_html/wp-content/themes
themes_size: 32.79 MB (34383006 bytes)
plugins_path: /home/islafvvg/public_html/wp-content/plugins
plugins_size: 88.15 MB (92427099 bytes)
database_size: 28.66 MB (30048256 bytes)
total_size: 243.81 MB (255653991 bytes)
### wp-active-theme ###
name: Woodmart Child (woodmart-child)
version: 1.0.0
author: XTemos
author_website: http://xtemos.com
parent_theme: Woodmart (woodmart)
theme_features: core-block-patterns, woocommerce, wc-product-gallery-zoom, post-thumbnails, post-formats, automatic-feed-links, title-tag, html5, menus, editor-style, widgets
theme_path: /home/islafvvg/public_html/wp-content/themes/woodmart-child
auto_update: Disabled
### wp-parent-theme ###
name: Woodmart (woodmart)
version: 6.0.1
author: XTemos
author_website: http://themeforest.net/user/xtemos
theme_path: /home/islafvvg/public_html/wp-content/themes/woodmart
auto_update: Disabled
### wp-plugins-active (15) ###
Advanced noCaptcha & invisible Captcha: version: 6.1.5, author: Shamim Hasan, Auto-updates disabled
Contact Form 7: version: 5.4.1, author: Takayuki Miyoshi, Auto-updates disabled
Elementor: version: 3.2.4, author: Elementor.com, Auto-updates disabled
Loginizer: version: 1.6.6, author: Softaculous, Auto-updates disabled
Mailchimp for WooCommerce: version: 2.5.1, author: Mailchimp, Auto-updates disabled
MC4WP: Mailchimp for WordPress: version: 4.8.5, author: ibericode, Auto-updates disabled
Rank Math SEO: version: 1.0.65, author: Rank Math, Auto-updates disabled
Safe SVG: version: 1.9.9, author: Daryll Doyle, Auto-updates disabled
ShortPixel Adaptive Images: version: 2.2.3, author: ShortPixel, Auto-updates disabled
USPS Simple Shipping for Woocommerce: version: 1.5.2, author: dangoodman, Auto-updates disabled
WooCommerce: version: 5.3.0, author: Automattic, Auto-updates disabled
WooCommerce PayPal Checkout Gateway: version: 2.1.1, author: WooCommerce, Auto-updates disabled
WooCommerce PDF Invoices & Packing Slips: version: 2.9.0, author: Ewout Fernhout, Auto-updates disabled
Woodmart Core: author: (undefined), version: 1.0.28, Auto-updates disabled
WP Fastest Cache: version: 0.9.1.8, author: Emre Vona, Auto-updates disabled
### wp-media ###
image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 1G
upload_max_filesize: 1G
max_effective_size: 1 GB
max_file_uploads: 20
gd_version: 2.2.5
ghostscript_version: 8.70
### wp-server ###
server_architecture: Linux 2.6.32-954.3.5.lve1.4.81.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.16 64bit
php_sapi: litespeed
max_input_variables: 2000
time_limit: 1500
memory_limit: 1G
max_input_time: 1500
upload_max_filesize: 1G
php_post_max_size: 1G
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
### wp-database ###
extension: mysqli
server_version: 10.3.29-MariaDB-cll-lve
client_version: mysqlnd 7.4.16
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/islafvvg/public_html/wp-content
WP_PLUGIN_DIR: /home/islafvvg/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1G
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
Thank you.
Could you please deactivate all plugins and change to a default theme (Twenty Twenty One for example), flush the cache of your browser, and let me know if that fixed the issue?
Thank you,
Hi sir, sorry for the late reply
I have done all the steps but still I am facing this issue
Please help me, sir.
thanks
Hi @assad19,
Thank you for doing that check. If, after deactivating all plugins and changing to a default theme, the issue is still happening, then it is for sure something unrelated to ShortPixel Adaptive Images.
There must be something else affecting your site, so I recommend you to contact your theme provider, or your hosting provider in order to get further assistance 🙂
Best,
