Gravity Forms is a Premium plugin, so unfortunately there is nothing I can do about this incompatibility.
I know there are issues with Relevanssi and Gravity Forms; it’s probably related to the fact that when Relevanssi indexes posts, it disables the Gravity Forms shortcode (because that breaks Relevanssi indexing).
Now, for some reason the file upload triggers Relevanssi indexing, which disables the Gravity Forms shortcode, and thus you see the shortcode instead of the form you should see.
Because I have no access to Gravity Forms, I can’t tell why that is happening and what Gravity Forms does to trigger Relevanssi indexing. I’d look at Relevanssi indexing settings: are there any post types related to Gravity Forms? Make sure Relevanssi is indexing none of those.
Are those uploaded files added to the WordPress media library as attachments? If they are, then having Relevanssi index attachments may also cause this issue; I’d try making sure Relevanssi is not set to index attachments to see if that helps.
Hi Mikko,
Thank you for all of the information. I did some more testing and the problem lies specifically with the Expand shortcodes when indexing option. I turned that off Gravity forms had no issue on submission.
Relevanssi is already turning off the gravityform shortcode when indexing. Does Gravity Forms have another shortcode that’s causing this problem? I could add that to the list of excluded shortcodes, so that indexing with “Expand shortcodes” enabled would still work.
Hi Mikko,
I spoke with Gravity Forms and they advised that I give you the exact shortcode I am seeing on form submission. That shortcode is:
[gravityform id=”104″ title=”false” description=”false”]
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This reply was modified 8 years, 1 month ago by
johannaa.
Hm, ok, Relevanssi should already disable that shortcode when saving posts.
So sorry, can’t help you further with this, at least not without having Gravity Forms to study this a bit more. Looks like you need to keep Expand shortcodes disabled then.
Hi Mikko,
Thanks for the information, I will keep the expand shortcodes option disabled. I hope in the future it can be turned back on as we have things on the site we would love to have indexed in that capacity.
Johanna