Plugin conflicting with Thrive Comments

  • Resolved findingmarshall

    (@findingmarshall)


    8 years, 5 months ago

    WP Time Capsule is causing an error and not letting Thrive Comments save its settings. When WP Time Capsule is disabled, Thrive Comments is able to save its settings.

    Checking the ‘Console’ tab on Chrome Dev Tools, this error appears each time the
    Thrive Comments error pops up on the page:
    PUT https://campaddict.com/wp-json/tcm/v1/settings 500 () load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jquery-ui-cor&load[]=e,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=4.9.1:4

    Again, when I disable WP Time Capsule this error doesn’t happen.

    Any ideas?

    Thanks,
    Marshall

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WPTimeCapsule

    (@wptimecapsule)

    8 years, 5 months ago

    Hey Marshall,

    That shouldn’t be happening. Would it be possible to give us access to a test site with that plugin? We would be glad to investigate and see if there is a conflict and resolve it in our code or contact Thrive comments regarding this.

    Thanks
    David.

    Thread Starter findingmarshall

    (@findingmarshall)

    8 years, 5 months ago

    Hi David,

    Not sure what you mean by “test site” as I only have a live site with the plugins installed on.

    How would we proceed in this situation?

    -Marshall

    infinitewp

    (@infinitewp)

    8 years, 5 months ago

    Hey Marshall,

    Can you ping us at help at wptimecapsule dot com We may need credentials to look into this issue since we can’ recreate this from our side?

    Thanks
    David.

Viewing 3 replies - 1 through 3 (of 3 total)

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