Plugin Connects to Wrong Host / No Authentication

  • Resolved dragonsway76

    (@dragonsway76)


    3 years, 11 months ago

    Hi there.

    I am on an ubuntu LAMP server with Virtualmin control panel running postfix and dovecot.

    virtualmin provides all the login details for my email account and when I put those into my thunderbird client, everything works as expected.

    If I put the same configuration smtp/imap values into this plugin and run a connectivity test I get two errors:

    1. It says that there is no authentication available (should be Plain)

    2.) It gives me a warning that it is connecting to the primary host domain rather than the actual mail domain

    ex. I enter mail.something.com the plugin instead connects to primaryhostname.com

    However, the plugin does consistently verify that port 587 for mail.something.com is open.

    Only special situation is that I am setting this up on a test server using self-signed SSL and mailhog.

    Then, I checked my apache error log and found….. 

    [Sun Jul 03 20:08:48.161780 2022] [proxy_fcgi:error] [pid 45991:tid 139959168628480] [client 192.168.61.1:41872] AH01071: Got error 'PHP message: ERROR PostmanPortTest: mail.something.test:587 => starttls failed', referer: https://something.test/wp-admin/admin.php?page=postman/port_test
[Sun Jul 03 20:08:47.858487 2022] [proxy_fcgi:error] [pid 45991:tid 139959177021184] [client 192.168.61.1:41872] AH01071: Got error 'PHP message: ERROR PostmanPortTest: mail.something.test:25 => starttls failed', referer: https://something.test/wp-admin/admin.php?page=postman/port_test

    Suggestions?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    3 years, 11 months ago

    @dragonsway76 Hi,

    Hope you are doing good.

    Can you please share the Diagnostic test report and also share the Settings Page > Account tab screenshot.

    Thanks

    Thread Starter dragonsway76

    (@dragonsway76)

    3 years, 11 months ago

    Hey hey…

    thanks for the help..

    Diagnostic test:

    Mailer: postsmtp
HostName: example.test
cURL Version: 7.68.0
OpenSSL Version: OpenSSL/1.1.1f
OS: Linux test.pragmaticprodigy.test 5.4.0-121-generic #137-Ubuntu SMP Wed Jun 15 13:33:07 UTC 2022 x86_64
PHP: Linux 7.4.30 en_HK.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.0 en_US UTF-8
WordPress Theme: Twenty Twenty-Two
WordPress Plugins: Query Monitor, Ad Inserter, PublishPress Blocks, All In One WP Security, amr shortcode any widget, Blocks Animation: CSS Animations for Gutenberg Blocks, Conditional Fields for Contact Form 7, Code Snippets, Contact Form 7, Customizer Export/Import, Debug Bar, Envato Market, Flamingo, GenerateBlocks, Gutentor - Gutenberg Blocks - Page Builder for Gutenberg Editor, Health Check & Troubleshooting, Heartbeat Control by WP Rocket, Hide Admin Toolbar, Insert Headers and Footers, jQuery Manager for WordPress, LiteSpeed Cache, MainWP Child, Newsletter, Official StatCounter Plugin, OneSignal Push Notifications, Popup Anything - A Marketing Popup, Post SMTP, Recent Posts Widget With Thumbnails, Rollback Update Failure, Shortcodes Ultimate, Simple CSS, Code Embed, SVG Support, TablePress, Advanced Editor Tools (previously TinyMCE Advanced), Ultimate Blocks, Uncanny Automator, Use Any Font, WP Crontrol, WP Rollback, WP Show Posts, Redirection for Contact Form 7, WPtouch Mobile Plugin
WordPress wp_mail Owner: /home/adminhch/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
Postman: 2.1.3
Postman Sender Domain (Envelope|Message): example.test | example.test
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtp:tls:login://mail.example.test:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 0 | 0

    Settings Page

    View post on imgur.com

    Also, apache error log messages:

    [proxy_fcgi:error] [pid 36670:tid 139959210592000] [client 192.168.61.1:41650] AH01071: Got error 'PHP message: ERROR PostmanPortTest: mail.example.test:587 => starttls failed', referer: https://example.test/wp-admin/admin.php?page=postman%2Fport_test
[proxy_fcgi:error] [pid 36670:tid 139959218984704] [client 192.168.61.1:41650] AH01071: Got error 'PHP message: ERROR PostmanPortTest: mail.example.test:25 => starttls failed', referer: https://example.test/wp-admin/admin.php?page=postman%2Fport_test
    Plugin Support M Haseeb

    (@haseeb0001)

    3 years, 11 months ago

    @dragonsway76

    Thanks for sharing let me check it with my developer.

    Thanks

    Thread Starter dragonsway76

    (@dragonsway76)

    3 years, 10 months ago

    ?? 6 days is kind of a long turn-over.. :-/

    Plugin Support M Haseeb

    (@haseeb0001)

    3 years, 10 months ago

    @dragonsway76

    Are you using the correct Authentication and security?

    Try to get any other outgoing server from your hosting? hosting companies have multiple outgoing servers so try to change them.

    Change Authentication to Plain and try to change settings and test it.

    Thanks

    Thread Starter dragonsway76

    (@dragonsway76)

    3 years, 10 months ago

    “Are you using the correct Authentication and security?”…

    Yes, of course, I am. Of course, I provided all the diagnostics you wanted. Your response is rather disappointing. I will just move on to a different plugin.

    best of luck.

    • This reply was modified 3 years, 10 months ago by dragonsway76.
    Plugin Support M Haseeb

    (@haseeb0001)

    3 years, 10 months ago

    @dragonsway76

    I am asking things because i am unable to reproduce the mentioned issue on my staging sites.

    The Diagnostic Report I ask because I need more details about your website plugin version, PHP version, and details of all plugins.

    We wish you all the best. Let us know if we can be of assistance in any way.

    THanks

Viewing 7 replies - 1 through 7 (of 7 total)

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