Plugin crashes site

  • Resolved dav74

    (@dav74)


    3 years, 11 months ago

    Your plugin has an issue. It crashes the website if you install and activate it on a stagign site, which is password protected. On install, as it tries to communicate with a 3rd party site or server which it cannot, it then does not complete install and the site crashed. You then can only access the site through WP recovery mode.

    Try it yourself. A real problem for people wanting to test the plugin on a password protected staging site!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Rose

    (@rosewp)

    3 years, 11 months ago

    Hi @dav74,

    Thanks for reaching out.
    Could you please give us a screenshot or screencast showing your issue?
    Since it seems like the first time we heard about this type of problem.

    Cheers,
    Rose

    Thread Starter dav74

    (@dav74)

    3 years, 11 months ago

    Well its the classic white screen with “Your site has experienced a technical issue”. As I said, you can replicate this yourself. Just password protect your staging site server side, then try and install your plugin.

    Rose

    (@rosewp)

    3 years, 11 months ago

    Hi @dav74,

    May I ask which password-protected plugin are you using to test our plugin?
    Since we checked and it’s working well with a plugin: Password Protected
    By WPExperts( https://ww.wp.xz.cn/plugins/password-protected/ )

    Cheers,
    Rose

    Thread Starter dav74

    (@dav74)

    3 years, 11 months ago

    hello,

    No as I said it is server side, in our hosting. It password protects the root folder of our site, to completely lock out bots etc. But it will stop your plugin communicating with any 3rd party web address. This is where your plugin is having an issue, as on install it is trying to retrieve information from some 3rd party URL which it cannot, therefore it does not finish the install.

    Rose

    (@rosewp)

    3 years, 11 months ago

    Hi @dav74,

    May I know are you using the Lite or Pro version?
    If you use Pro, please let me know where did you buy our plugin.

    Thank you.

    Cheers,
    Rose

    Thread Starter dav74

    (@dav74)

    3 years, 11 months ago

    No I am using the free version.

    Rose

    (@rosewp)

    3 years, 11 months ago

    Hi @dav74,

    Thanks for working with me on this topic.
    It will take a time to find a way to solve your issue.
    Please be patient and we will get back to you soon.

    Cheers,
    Rose

    • This reply was modified 3 years, 11 months ago by Rose.
    Rose

    (@rosewp)

    3 years, 11 months ago

    Hi @dav74,

    We really appreciate your help if you please give us 2 files by mail at [email protected]
    – php_error.log
    – wp-content/debug.log

    We will check and feed you back as soon as possible.

    Cheers,
    Rose

    Thread Starter dav74

    (@dav74)

    3 years, 11 months ago

    Hi Rose. I will get that done for you later today 🙂

    Just quickly can you expalin something as I am not even sure your plugin is suitable for my needs. I am building a site with Elementor which sells advertising packages but it will NOT be using WooCommerce. The theme uses Stripe connect for payments.

    On the English payment packages page I want to show prices in GBP and on the German in EURO. EURO will be the base price then I need a plugin to convert the EURO price to GBP, based on the exchange rate.

    Can your plugin do that or does it require WooCommerce to work?

    Thaks

    Rose

    (@rosewp)

    3 years, 11 months ago

    Hi @dav74,

    Please note that YayCurrency plugin only works for WooCommerce.
    You can learn more here https://docs.yaycommerce.com/yaycurrency/

    Thank you.

    Cheers,
    Rose

Viewing 10 replies - 1 through 10 (of 10 total)

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