Hi kitc,
Thanks for using our plugin and reaching out to us.
The error message you are getting with regards to the WP-cron definitely is the reason the plugin is not working.
Unable to initiate a call to the WP-Cron system on your site. This means that WP-Cron actions on your site may not work. The error message was: "cURL error 7: Failed to connect to http://www.taltvarlden.se port 443: Connection refused
Somehow your WP-cron is restricted/broken causing the plugin to run into a timeout.
When you get the WP-cron issue sorted out I am positive our plugin will function just fine.
All the best,
Eva
Thread Starter
KitC
(@kitc)
Thank you! Do you have any idea on how to fix this?
We are no WP-cron experts so unfortunately we don’t know how to solve it. I would suggest you reach out to your host with this WP-cron issue.
Best,
Eva
Hi,
Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this topic for housekeeping reasons now.
Don’t hesitate to reach out again whenever you need our help.
All the best,
Eva
Thread Starter
KitC
(@kitc)
Hello! I have now resolved the curl error but I’m still having trubble creating a feed. When I try to create a feed I get a HTTP 500 error. And then when I go to manage feeds I see that the feed is stopped or stuck at 0%.
Thread Starter
KitC
(@kitc)
And now I also get the 504 Gateway error and the site crashes as before.
A 504 gateway error is usually caused by the Cloudflare plugin that runs into a timeout.
I did some research and game across this article:
https://www.hostinger.com/tutorials/504-gateway-timeout
I suggest you turn-off Cloudflare and give it another try.
Also, when you have solved the WP-cron issue you need to de-activate and re-activate our plugin so the WP-cron events are loaded and set again.
Best,
Eva
Thread Starter
KitC
(@kitc)
We don’t use Cloudflare so I can’t turn it off. I tried to deactive and activate the plugin but the same error occurs when i create the feed.
Hmmm though one then, a 504 error indicates that a timeout is happening somewhere. Did you check the WooCommerce error logs to see if there is an error in it that could help pinpoint the problem?
Thread Starter
KitC
(@kitc)
There is no error in the WooCommerce log unfortunately. I have also increased resources (CPU and RAM) on the server but it did not help.
Something, a server configuration or a firewall/caching plugin setting, is causing our plugin to run into a timeout but it is hard to tell what it could be.
What are these values for you?
https://www.dropbox.com/s/e2mntjfkweh022k/server-settings.png?dl=0
Best,
Eva
Thread Starter
KitC
(@kitc)
Serverinformation: Apache
PHP-version: 7.0.33-0ubuntu0.16.04.4
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 6000
cURL-version: 7.47.0, OpenSSL/1.0.2g
SUHOSIN installerat: –
MySQL-version: 5.7.26-0ubuntu0.16.04.1
Max upload size: 2 MB
Those should be fine although a ‘max upload size’ of more than 2MB might be advisable I don’t think that is the cause for the timeout.
The only option left now is to start disabling your plugins one-by-one and try creating a product feed after you disabled a plugin to see if it solves the issue at hand. Firewall and caching plugins are the ones to start with.
Best
Eva
Thread Starter
KitC
(@kitc)
When I turned of Wordfence i did not get the server error. But a message that the website is having technical issues on the create feed page. When I go to manage feeds the process is still stuck on 0%. But I do not get the 504 Gateway error.
Ok, when you have disabled Wordfence then de-activate and re-activate our plugin so the cron-events are set again and try refreshing the feed again.
Best,
Eva
