Plugin crashes the WP Dashboard

  • Resolved HQ Overview

    (@hqoverview)


    1 year, 1 month ago

    I’ve download the MPG plugin on a brand new WordPress install. The only plugin running is elementor. Now the admin dashboard says “There has been a critical error on this website. Please check your site admin email inbox for instructions.” If I FTP and cut off the MPG plugin the dashboard works again. I’m just using the default wordpress twenty twenty four theme. Nothing fancy just wanted to test this plugin. Is there a reason why it’s not working? Should I roll back to an older model of WordPress?

    Video of the issue: https://go.screenpal.com/watch/cTfFF7njpgE

    • This topic was modified 1 year, 1 month ago by HQ Overview.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kush

    (@kushnamdev)

    1 year, 1 month ago

    Hi @hqoverview,

    Thank you for contacting us and reporting the issue.

    To help us investigate further, could you please share your PHP error log? This will allow us to better understand the root cause and provide a more accurate solution.

    We look forward to your response. Thank you again for your cooperation!

    Best regards,

    Thread Starter HQ Overview

    (@hqoverview)

    1 year, 1 month ago

    The only php error I have is this one:

    [proxy_fcgi:error [pid 755407:tid 755461 [client 68.204.246.247:0 AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught ValueError: Unknown format specifier ” ” in /home/561272.cloudwaysapps.com/xbfjeuytaa/p…………waysapps.com/xbfjeuytaa/public_html/wp-includes/class-wp-hook.php(324): ThemeisleSDK\\Modules\\Welcome->add_notification()\n#5 /home/561272.cloudwaysapps.com/xbfjeuytaa/public_html/wp-…’, referer: https://wordpress-561272-5398702.cloudwaysapps.com/

    —

    Plugin Support Poonam Namdev

    (@poonam9)

    1 year, 1 month ago

    Hi @hqoverview,

    Could you please share the WordPress and PHP versions currently running on your site?

    Plugin Support Kush

    (@kushnamdev)

    1 year ago

    Hi @hqoverview,

    We released an update today that should resolve the reported issue. The latest version of the plugin is 4.0.11.

    Please update to this version and let us know if the problem persists.
    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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  • 4 replies
  • 3 participants
  • Last reply from: Kush
  • Last activity: 1 year ago
  • Status: resolved