Plugin crashes with videos!

Resolved skaragoz
(@skaragoz)

4 years, 7 months ago

Hey there,
The plugin crashes when an instagram video is clicked to view in lightbox.
I created a feed it works fine, but in the feed when i click to a video, plugin crashes and all the feed in the page disappears with the below error in console:

react-dom.min.js?ver=16.13.1:125

TypeError: Cannot read properties of undefined (reading ‘length’)
at Object.e.get (common.js?ver=0.9.6:1)
at w (feed.js?ver=0.9.6:1)
at feed.js?ver=0.9.6:1
at Bh (react-dom.min.js?ver=16.13.1:126)
at oj (react-dom.min.js?ver=16.13.1:126)
at Aj (react-dom.min.js?ver=16.13.1:160)
at unstable_runWithPriority (react.min.js?ver=16.13.1:25)
at Da (react-dom.min.js?ver=16.13.1:60)
at ab (react-dom.min.js?ver=16.13.1:154)
at Te (react-dom.min.js?ver=16.13.1:146)

AND

react-dom.min.js?ver=16.13.1:61

Uncaught TypeError: Cannot read properties of undefined (reading ‘length’)
at Object.e.get (common.js?ver=0.9.6:1)
at w (feed.js?ver=0.9.6:1)
at feed.js?ver=0.9.6:1
at Bh (react-dom.min.js?ver=16.13.1:126)
at oj (react-dom.min.js?ver=16.13.1:126)
at Aj (react-dom.min.js?ver=16.13.1:160)
at unstable_runWithPriority (react.min.js?ver=16.13.1:25)
at Da (react-dom.min.js?ver=16.13.1:60)
at ab (react-dom.min.js?ver=16.13.1:154)
at Te (react-dom.min.js?ver=16.13.1:146)

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Mark Zahra
(@markzahra)

4 years, 7 months ago
Hi @skaragoz, thanks for reaching out about this. It was an issue caused from our end and a fix has already been implemented. Please follow the below steps to get Spotlight working correctly again:
1. Go to “Instagram Feeds > Settings > Tools. If you only see a grey screen, try refreshing the page.
2. Click on the “Clear the cache” button.
3. Once the cache has been cleared, before doing anything else, please refresh the page.
4. Once the page is refreshed, go to “Instagram Feeds > Feeds”.
At this point, everything should be back to normal. If you have pre-existing feeds that are not showing posts, click to edit them from the “Feeds” list and the posts will be re-imported.

If you still encounter problems, please let me know.`
mbc90
(@mbc90)

4 years, 7 months ago
@markzahra I followed your tutorial my friend.

Only unfortunately the videos still do not go properly and I can only join @skaragoz.

Do you have any idea what to do?

Thanks a lot for the info.

Kind regards
- This reply was modified 4 years, 7 months ago by mbc90.
Plugin Author Mark Zahra
(@markzahra)

4 years, 7 months ago

@mbc90 what exactly do you see on your site for the videos?

If you can include a link to the page with the feed, that would be very helpful so we can check whether there are any errors on the page itself.

The cause may be a different one to that experienced by skaragoz.

mbc90
(@mbc90)

4 years, 7 months ago

@markzahra thanks for ur message here is the url: https://www.l1-hei.de/events/

mbc90
(@mbc90)

4 years, 7 months ago

So some videos are now running without problems. but if you have a post with several videos and switch to the next one in the post, you can still hear the sound of the first video.

mad90
(@mad90)

4 years, 7 months ago

Hi guys, I have the same issue with videos. I tried the solution your proposed and it worked for a bit but now the bug came back.It crashes Even when I try to open a video from the feed section.
This is the site: https://gianlucacincinnati.it
I’d love to have your help. Thank you