Plugin Crashing

  • Resolved thisurajay

    (@thisurajay)


    5 years, 7 months ago

    Hi,

    Please take a look at this issue where I cannot save the pixel – https://share.getcloudapp.com/DOu9oYZ6

    I would truly appreciate if you could have a pricing plan and offer private support.

    There is already an issue I’ve reported in the past yet to be solved too.

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter thisurajay

    (@thisurajay)

    5 years, 7 months ago

    Hello!

    I don’t think your plugin is working anymore – https://share.getcloudapp.com/YEuyXEwD

    Plugin Author Antonino Scarfì

    (@antoscarface)

    5 years, 7 months ago

    Hi,

    it seems there is a problem with Facebook Connection. Try to reset by following these steps:

    1. Go into your Facebook account -> Settings -> Business integrations, find the app Pixel Caffeine and remove it (don’t worry, you won’t lose anything);
    2. Go in the admin of the plugin -> General Settings
    3. Open the “Advanced Box” box at the bottom of the page
    4. Scroll down and click into the button “Reset Facebook Connection” (again, you won’t lose anything)
    5. Make a new Facebook login and confirm all permissions

    Also please check about some plugin conflict: try to deactivate all plugins and check the Pixel Caffeine admin page: if it will work without any problem, there is a plugin that created this issue, because it enqueues wrongly own JS/CSS assets in all WordPress dashboard.

    If so, then activate all plugins back one by one, checking the pixel caffeine admin page, in order to discover which plugin created the issue.

    You can do the same operation easily thanks to the Health Check tool if you want (already built-in in WordPress since 5.2).

Viewing 2 replies - 1 through 2 (of 2 total)

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