Plugin Crashing Site

  • Eastern Watersports

    (@kbdiverservices)


    4 years, 2 months ago

    Three times now the plugin has crashed our site. Specifically pages that use woocommerce. So the catalog and product pages. If I rename the mu-plugin folder after the critical error, everything returns to normal. The folder is recreated, but everything works. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author HasThemes

    (@hasthemes)

    4 years, 2 months ago

    Hi @kbdiverservices

    Thank you so much for getting in touch with us. Please accept our apologies for the difficulty this has caused you.
    Maybe you disable the Woocommerce plugin by Wp Plugin Manager. That might be the reason the problem has occurred.

    Would you please enable the “WooCommerce” plugin if you have disabled it and check after that?

    If the issue still persists, it would be good to create a support ticket on our website https://hasthemes.com/contact-us

    Thanks!

    • This reply was modified 4 years, 2 months ago by HasThemes.
    Thread Starter Eastern Watersports

    (@kbdiverservices)

    4 years, 2 months ago

    Not disabled. As stated the problem is corrected by renaming the mu-plugin folder. It then get recreated and everything works fine for a bit until it happens again..always at night when the update scheduler runs at 3:30am. The error happens right then. Now before you do what every plugin maker does and blame everything else but their own plugin. We’ve disabled that updater and it still happened at a regular update.

    It’s WP Auto Update

    Plugin Contributor HT Plugins

    (@htplugins)

    4 years, 2 months ago

    Hello @kbdiverservices

    Thanks for letting us know the issue with WP Auto Update.
    We will check our plugin with WP Auto Update and get back to you as soon as possible.

    Best Regards,
    Support Team

    Thread Starter Eastern Watersports

    (@kbdiverservices)

    4 years, 2 months ago

    I just made another post regarding these errors in our logs:

    PHP Parse error: Unclosed ‘{‘

    Plugin Contributor HT Plugins

    (@htplugins)

    4 years, 2 months ago

    Hello @kbdiverservices

    Hope you are doing great!

    With due respect, we have investigated our plugin for a considerable amount of time. But the thing is, we didn’t find such an issue on our end. It would be great if you could contact us at https://ticket.hasthemes.com/login

    Our support team would love to assist you with this.

    Thank you very much!

    Best Regards,
    HT Plugins

Viewing 5 replies - 1 through 5 (of 5 total)

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