Plugin deactivation conflict

  • Resolved Marco

    (@chefspuntozero)


    4 years, 1 month ago

    Lately, I’m trying to debug an issue with a plugin that suddenly stopped working a couple of weeks ago.

    Since their support told me that the issue was due by a conflict caused by some other plugins, I went through the process of deactivating all my plugins (except core ones) for singularly reactivating it afterwards.
    This is where I realized that I can’t deactivate Easy TOC, because if I do, the frontend page needed for debugging purposes is being half-rendered. This means that only the first block in the page is shown, the second one doesn’t even appear in the page source code!

    My site is using Uncode theme, along with its custom version of WP Bakery Page Builder. Everything is up-to-date.

    I’m kind of over burned by all this stressing config-test-reconfig-test thing I’ve been doing over the last 10 days, as this is not part of my skills and I don’t know anything about PHP and advanced web developing.

    So, on my own I definitely can’t figure out where the issue could come from.

    Is there any chance that you could have a look into it, for me?
    I assume it might be some sort of conflict between the recent versions of Easy ToC and Uncode theme, probably…

    Thank you in advance!
    Marco

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    4 years, 1 month ago

    Moderator note:

    “Is there any chance that you could have a look into it, for me?”

    just so it’s clear and expectations are properly set, you may not offer any credentials for your site here, nor may the authors/developers ask for access to your site.

    Thread Starter Marco

    (@chefspuntozero)

    4 years, 1 month ago

    Alright Steve,
    thanks for clarifying that.
    Of course I wouldn’t have published any credentials on the public board, as I see that the composer doesn’t have any dedicated field. 🙂

    Let’s hope this can get sorted anyway!
    Thank you!

    Plugin Author Magazine3

    (@magazine3)

    4 years ago

    Can you please share a few screenshots of the issue for reference purposes? So that we will go through it and get back to you immediately.

    Thread Starter Marco

    (@chefspuntozero)

    4 years ago

    Sure!

    Here you are: https://imgur.com/a/bCkLvuk

    I’ve done as many screenshots as I could, let me know if you need anything else (like the page source code, for example).

    Plugin Author Magazine3

    (@magazine3)

    4 years ago

    If possible can you please go through our technical support tab from settings panel as it will be more helpful for debug the issue.

Viewing 5 replies - 1 through 5 (of 5 total)

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