Plugin detects wrong PHP version causing error mail

  • Resolved maaikesvw

    (@maaikesvw)


    2 years, 8 months ago

    We have been receiving an error email (Your Site Has a Technical Issue) for some time now.

    Hello!

    WordPress has a built-in feature that recognizes when a plugin or theme causes a fatal error on your site and notifies you with this automated email.

    In this case, WordPress has detected an issue with one of your plugins: Flexible Checkout Fields.

    etc.

    The error details are at the end of the email:

    Error Details
    A error of type E_USER_ERROR occurred on line number 24 of the file wp-content/plugins/flexible-checkout-fields/vendor/composer/platform_check.php. Error message: Composer detected issues in your platform: Your Composer dependencies require a PHP version “>= 7.2.0”. You are running 7.1.33.

    The site has been running on PHP version 8.0.30 for a few months now, but we still receive the error mail.

    How can we solve this?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support rzepsen

    (@rzepsen)

    2 years, 8 months ago

    Hello @maaikesvw

    Thank you for your patience. I discussed this problem with plugin developer, and we are not sure if the shop works with PHP version 8.0.33. This can be seen in the error details.

    Could you create and post a link to your phpinfo(); output? If it confirms that your store is running on PHP 7.1.33 version, you will need to change it to recommend.

    Kind regards,

    Thread Starter maaikesvw

    (@maaikesvw)

    2 years, 8 months ago

    Hello @rzepsen,

    Thanks for your reply.
    Here is the link which shows the current PHP version:
    https://studiohagelslag.nl/details.php

    Plugin Support rzepsen

    (@rzepsen)

    2 years, 8 months ago

    Hello @maaikesvw

    Thanks a lot. Maybe there is a different version of php for web and another for CLI.

    Please log into the server via SSH and call the command: php -v
    The php-cli version will be displayed. phpinfo(); will show us the php version for the web.

    These may be completely different versions.

    Thread Starter maaikesvw

    (@maaikesvw)

    2 years, 8 months ago

    Hello @rzepsen

    I don’t have SSH access on the shared hosting server. I have contacted the hosting provider, and they provided the following information:

    They mention that the CLI version is independent of the Composer version, but it is true that the Composer version is outdated.
    A task is already scheduled to update this on all Shared Hosting servers at once.

    Could this be what the plugin is detecting?

    Plugin Support rzepsen

    (@rzepsen)

    2 years, 8 months ago

    Hello @maaikesvw

    We have just released the Flexible Checkout Fields 3.5.14 update containing the proper fixes for the error message you’ve reported. So please simply do the update.

    If the WordPress updater hasn’t informed you about the newer versions available, please check for the updates manually by choosing the Dashboard tab > Updates > Check Again option.

    According to the technical team, the message that came in the email did not affect the functioning of the plug-in itself. However, we decided to make modifications so that similar notifications would not come to the mailbox again.

    Please let me know if you have any further questions or if there is something more I can help you with.

    Kind regards,

    Thread Starter maaikesvw

    (@maaikesvw)

    2 years, 8 months ago

    Hello @rzepsen,

    Thank you for your quick action. I really appreciate it.
    I have done the update.
    Have a nice day!

    Kind regards,
    Maaike

    Plugin Support rzepsen

    (@rzepsen)

    2 years, 8 months ago

    Hello @maaikesvw

    Nice to hear it, 😉 I’m marking this threat as resolved.

    If you have any questions, I will gladly help you.

    Kind regards,

Viewing 7 replies - 1 through 7 (of 7 total)

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