Hello @webdevfmbc, we’ll be happy to check on this. Does the user role issue or block issue occur with all other plugins disabled and when using a default WordPress? To safely simulate this I recommend using the Health Check & Troubleshooting plugin. This way you can simulate using your site with individual/all plugins disabled, to narrow down the culprit.
Please let me know how this goes.
Yes, the issue persists even after trying that. We have a large site with multiple users who are all experiencing this issue since they’re not super admin role. We need them to be able to properly use/access this plugin. Please let me know if there’s something else I can try to fix this!
If you could provide what information you can from your Site Health info privately through this form that would be great. I will try to reproduce it on my end with a similar setup.
I just submitted the form, hopefully we can find a solution for this.
Hello, @luckynasan are there any updates on this?
@webdevfmbc Unfortunately, I am not able to reproduce this issue. What is the WordPress user role for these users (e.g. subscribers, editor, author, contributor)?
To confirm, the issue you are having is that the Web Stories block is not showing up in the left menu when inside a post/page, correct? This is an issue with your theme. I suggest checking if switching to a default WordPress theme makes a difference when trying to access the Web Stories block.
@luckynasan
Only users with ‘super admin’ role can see the plugin. All other users that are not a ‘super admin’ role cannot see the plugin.
The issue is that when editing inside a post/page, the plugin does not appear in the menu where you select blocks or other elements to add to the page.
We are using WP VIP with a custom theme, it is not possible to switch to a default WP theme.
@webdevfmbc
Only users with ‘super admin’ role can see the plugin.
This sounds like you are using another plugin to define what capabilities a role should have. I suggest reaching out to that plugin to report this issue with not being able to access the Web Stories plugin.
We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you experience any other issues. Thank you!
