Plugin does not use default WP calls for sending email

  • Resolved jhebbel

    (@jhebbel)


    7 years, 1 month ago

    This plugin does not seem to link into the standard WP hooks and triggers for sending an email, thus it is completely ignoring my “WP Mail SMTP” plugin that I require because I use Amazon AWS for all my mail sending.

    This is identical to another poster’s issue that stopped receiving dev responses: https://ww.wp.xz.cn/support/topic/email-notification-is-not-working-in-awesome-support-only/#post-11471066

    Factors to consider:
    I MUST use custom SMTP settings and not PHP Sendmail for my site
    All other plugins are still sending mail fine including forum
    No emails whatsoever, admin notices, user ticket response notices etc are generated by this plugin
    No errors present in logs or on screen

    From this I can only assume that the plugin is not making use of the wp_mail() func or is subverting the custom settings that “WP Mail SMTP” uses by adding an action to phpmailer_init.

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