Plugin does not work at all

  • Resolved leadmerchant

    (@leadmerchant)


    2 years, 4 months ago

    Hello everyone,
    I use WooCommerce and your plugin. Unfortunately, newly created user accounts are activated immediately and the new user can also order immediately when the user clicks on the link from the activation email. So unfortunately the plugin does not work at all. I only receive a notification that a new account has been created and can then subsequently reject this. However, even the rejection is useless, as the customer can still order via exactly this account. What is the reason for this, or what settings do I have to make so that the plugin does its job and orders are prevented until I have manually approved the account?
    Thank you for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mirza Hamza

    (@hamza1010)

    2 years, 4 months ago

    Hello @leadmerchant,

    Thanks for contacting us,

    Hope you are doing well, We’ve informed our technical team about your issue, and they will work on it promptly. When we receive their response, we will get back to you. Our team is here to assist you. Thank you for your patience.

    Thanks & Regards
    WP Experts Support Team

    Plugin Support Mirza Hamza

    (@hamza1010)

    2 years, 3 months ago

    Hello @leadmerchant,

    We have checked this on our staging site and it is working fine. It seems like there is a conflict between New User Approve and another plugin or theme on your site.

    Please create a ticket on our official website so that we can connect you directly with our Technical team.

    Looking forward to getting your issue resolved.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

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