Plugin does not work on mobile, but does work on desktop

  • Resolved siebren10

    (@siebren10)


    7 years, 5 months ago

    Hi there! When not logged in on Facebook on the mobile phone, and asked to do so when placing a comment, one is redirected back to the URL where the comment box was after logging in without actually being logged in. As such, one cannot place a comment with the phone. With the desktop however, it is possible. How can this be resolved?

    • This topic was modified 7 years, 5 months ago by siebren10.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author qsheeraz

    (@qsheeraz)

    7 years, 5 months ago

    Hi,

    You mean you are unable to login Facebook from mobile?
    It works on mobile also. Just like desktop. Is this happening on a specific mobile?
    Is there any ad blocker or other script running on mobile which is not letting login to Facebook?
    Please check with any other mobile and let us know.

    Regards

    Thread Starter siebren10

    (@siebren10)

    7 years, 5 months ago

    Hi qsheeraz! This was tried with two separate new phones, with two distinct facebook accounts. Both times it was tried to comment, referred to the login, logged in and referred back to the URL with the comment box. Then, when back at the URL with the comment box, the account is still not logged in and can as such not place the comment. I hope you know what to do, thanks in advance!

    Plugin Author qsheeraz

    (@qsheeraz)

    7 years, 5 months ago

    Share the link and we will test comment from mobile.

    Thread Starter siebren10

    (@siebren10)

    7 years, 5 months ago

    https://www.streamwijzer.nl/nieuw-op-netflix-deze-week-51-2018/ this is only one article, but the comment box is installed on every article on my website. Thank you for the help in advance!

    Plugin Author qsheeraz

    (@qsheeraz)

    7 years, 5 months ago

    Hi,

    Just posted comment on the link you provide from mobile device and found no issue with posting comment.

    There maybe something wrong with Facebook account or connection on the device you tried.

    Regards

    Thread Starter siebren10

    (@siebren10)

    7 years, 5 months ago

    Hi!

    I tested it with 2 separate accounts. Maybe your account was already logged in when posting the comment? Just to be clear, the issue arises when one is not yet logged into Facebook on the browser and still has to do that in order to place the comment.

    Kind regards

Viewing 6 replies - 1 through 6 (of 6 total)

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