Plugin doesn’t import all information

  • Resolved driek2manydots

    (@driek2manydots)


    2 years, 4 months ago

    We are using the plugin for one of our clients and they are experiencing issues with the details of job openings. A recent addition was synced, but doesn’t include the description text. According to the client, the description is there in Personio. Even when we sync manually, the description does not appear in the plugin. Can this be solved?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author threadi

    (@threadi)

    2 years, 4 months ago

    Hello and thank you for the question.

    Please check the language settings on the plugin. Under Positions > Settings you can select German and English as languages. In which language are the description texts stored in Personio? This must match the information here. If the texts in Personio are stored in English, but English is not checked here, the texts will not be imported. Languages other than German and English are only supported in the Pro version of our plugin.

    If the setting is correct, please take a close look at the positions in the backend under Positions. You can there view the details where you can see everything that has been imported for the positions. Are the texts there visible?

    If no solution could be found so far, a link to the website in question and the Personio URL (specified under Positions > Settings) would be important for a further assistants of the problem.

    Thread Starter driek2manydots

    (@driek2manydots)

    2 years, 4 months ago

    Client changed the language in Personio and after manual sync we got the description. Thanks! 🙂

    Plugin Author threadi

    (@threadi)

    2 years, 4 months ago

    Thank you for your feedback. I’ll set the topic to solved right away.

Viewing 3 replies - 1 through 3 (of 3 total)

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