Hello @benknaani,
Apologies for the delay in response.
Could you please refer to the below docs once, it might help you to resolve your issues?
If the plugin is not tracking the abandoned carts then please refer to the below doc.
– https://cartflows.com/docs/abandoned-orders-not-capturing/
If the email is not going then refer to the below doc.
– https://cartflows.com/docs/recovery-emails-not-sending/
Hope it helps.
If you still facing any issues then please let us know, we are always happy to help you.
Have a great day ahead.
I activate the abandoned carts so that I send WhatsApp messages to them
Via integration with webhook
via ultramsg
It was tested and succeeded in sending from the pabbly platform
And after putting products in the basket and leaving them not sent
And it does not send
I waited two days
and does not send
There is no mail
There is no WhatsApp message
Hello @shakoor99,
Thank you for your reply.
I must say that the Cart Abandonment Recovery plugin would only capture data from the checkout page. If you’ve tried leaving the cart page, it won’t capture the email address, which is expected behavior.
Can you please test again by abandoning a checkout page (after entering an email address) and see if the plugin has captured the email address from WooCommerce > Cart Abandonment menu?
If the email addresses were captured but recovery emails are not going through, you will need to configure SMTP on your website.
Read more:
Cart Recovery Emails not Sending
I hope this helps.
Let us know how it goes.
