• Resolved juanjocactus

    (@juanjocactus)


    Checking all the analytics metrics, the purchase event is not registered, even when in the online shop there are a lot of orders…

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hi @juanjocactus ,

    Thanks for reaching out.

    I checked your if the event is being tracked in Google Tag Manager using the Tag Assistant Companion extension. It looks like every site interaction is registering an analytics hit, which suggests that Google Analytics is integrated properly: screenshot.

    However, in March 2024, Google introduced Consent Mode to comply with privacy regulations in the EEA/EU/UK. This means website visitors from these regions must explicitly grant consent for cookies before any analytics tracking occurs.

    Without consent, Google Analytics (GA4) and Google Ads won’t capture data from users in these locations. To maintain accurate tracking, you’ll need to implement Consent Tracking using third-party plugins like Complianz or the Consent Mode API.

    This new requirement might explain discrepancies between your store data and Google Analytics/Ads, as tracking will only work when users give consent.

    If that’s not the issue, it would help to review your System Status Report for more insight. You can find this in your WooCommerce dashboard under: WooCommerce > Status > Get system report > Copy for support.

    Additionally, if there are any fatal error logs, you can access them under WooCommerce > Status > Logs.

    Once you’ve gathered this information, please paste it into a Code block in your reply or use pastebin.com and share the link.

    Let me know what you find!

    Thread Starter juanjocactus

    (@juanjocactus)

    It was already turn on that specific consent mode and API.

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    Hi @juanjocactus ,

    Thanks for sharing the information!

    After reviewing the SSR, I noticed that WP Rocket is activated on your site. It’s possible that there’s an issue with WP Rocket and its interaction with Google Analytics and Google Ads tracking.

    This is often caused by delays in JavaScript execution. You can find more details and possible solutions for this issue in this article: https://docs.wp-rocket.me/article/1492-google-analytics-google-ads-tracking-issues

    If that doesn’t resolve the issue, I’d recommend temporarily deactivating all plugins except WooCommerce and the Google Analytics for WooCommerce plugin. Also, switch to a default WordPress theme, like Storefront, to see if the issue persists. If there’s any custom code on your site, please remove that as well.

    Please check it out and let us know if this helps resolve the issue.

    Thread Starter juanjocactus

    (@juanjocactus)

    Hi, WP-ROCKET is not activated, only LiteSpeed. But no option for JavaScript delay…

    Hi @juanjocactus,

    Thank you for the clarification. For testing, please temporarily disable LiteSpeed Cache and monitor the performance of the analytics for some days or a week. Also, I noticed you have a Code Snippets plugin installed along with a Child Theme Configurator. Could you share any custom code you’ve added to your site and the reason for using both plugins?

    Thread Starter juanjocactus

    (@juanjocactus)

    add_theme_support( 'woocommerce', array(
    'thumbnail_image_width' => 200,
    'gallery_thumbnail_image_width' => 100,
    'single_image_width' => 500,
    ) );
    // Agregar botón de "añadir al carrito" en los productos del módulo tienda
    add_action( 'woocommerce_after_shop_loop_item', 'woocommerce_template_loop_add_to_cart', 20 );

    this are the codes in code snippets. Child theme configurator is for making a child theme. Nothing else

    Hi @juanjocactus,

    Thank you for your feedback and clarification. Let’s take a step back. I noticed that @jonayedhosen requested you to share the fatal error log, but it seems you haven’t responded to that yet. Please go to WooCommerce > Status > Logs and check for any fatal error logs or any entries related to Google Analytics for WooCommerce.

    Thread Starter juanjocactus

    (@juanjocactus)

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    there you are. These days there were orders completed and with the cache plugin deactivated, and still not registering that orders in analytics…. I need to activate the cache plugin

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi there,

    Thanks for your answer.

    To quote our documentation: “Purchase Transactions: Track purchases on your site. This requires a payment gateway that redirects to the thank you/order received page after payment. Some popular options that do this are WooPaymentsStripeBraintree for WooCommercePayPal Payments, and Square.”

    It seems like you are maybe using a payment gateway that doesn’t allow the purchase transactions to be tracked.

    Can you please try with another payment gateway in test mode, like WooPayments and let us know how it goes?

    Thread Starter juanjocactus

    (@juanjocactus)

    Hi, I use that gateway in many websites, and it tracks purchases. It is maybe because is there any conflict with Site Kit plugin and GA for Woocommerce?

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for the clarification.

    It’s possible that there may be a conflict between Site Kit and GA for WooCommerce, as both plugins interact with Google Analytics and may impact tracking. To troubleshoot, I recommend temporarily deactivating both plugins to see if the issue resolves.

    Also, as my colleague suggested earlier, can you please try using another payment gateway in test mode, like WooPayments, and let us know how it goes?

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 12 replies - 1 through 12 (of 12 total)

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