Plugin doesnt display recent reviews – another

  • Resolved lesi2000

    (@lesi2000)


    3 months ago

    Hello, i saw that there is a new topic recently regarding this, but i am not sure if the case is the same so i opened a new topic. The business has 13 reviews as of yesterday, and i updated the reviews. (there were 12 before that) on the widget it updated “based on 13 reviews” but the review itself did not appear. I cleared the cache and also tried to make a second widget but the result was the same. Also the plugin is updated till the last version.
    Debug info: https://pastebin.com/dFMxt4q0

    Please advise, thanks!

    • This topic was modified 3 months ago by lesi2000.
    • This topic was modified 3 months ago by lesi2000.

    The page I need help with: [log in to see the link]

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  • Plugin Author Daniel K.

    (@richplugins)

    3 months ago

    Hi @lesi2000,

    Thank you for you topic.

    Please let me describe how the plugin works.

    At the moment, the plugin shows reviews using the public Google Places API, which can return only up to 5 reviews. The plugin also uses the old Places API, which may return some recent Google reviews, with a maximum of up to 10 reviews in total on the initial load.

    However, if both methods return the same reviews, or some of the reviews overlap, the final number may be lower than 10, for example 7 or 8 reviews.

    So this is a limitation of the Google Places API, not of the plugin itself.

    Please let us know if you have any questions.

    Thanks!

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