Plugin error

  • Resolved moto2402

    (@moto2402)


    3 years, 4 months ago

    So I recently started trying to help someone, with no previous experience with wordpress, I looked around as to why the website was deformed, finally updated all plugins, it came back to normal, but after a while while adding new products or editing existing ones, I couldn’t find the price/stock box pop-up, data product being enabled and everything updated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Ian Sackofwits

    (@plantprogrammer)

    3 years, 4 months ago

    Hey, moto2402, I’m another WooCommerce user.

    Is there an associated error in your debug log that relates to this issue?

    Roxy

    (@roxannestoltz)

    3 years, 4 months ago

    Hi @moto2402 ,

    Thanks for reaching out!

    Please could you clarify which price/stock pop-up box you are referring to?

    Are you perhaps referring to this (screenshots below):

    Price:

    Stock:

    For a better understanding, please could you share a screenshot of what you are seeing on your end, as well as a screenshot of where you expect to see the Price/Stock pop-up box?

    Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Additionally, please can you share a copy of your System Status Report which you can find by navigating to WooCommerce → Status. Select Get system report and then Copy for support.

    Once you have this, please share the results in your response here.

    Cheers!

    Thread Starter moto2402

    (@moto2402)

    3 years, 4 months ago

    ### WordPress Environment ### WordPress address (URL): https://www.bijuteret.ro Site address (URL): https://www.bijuteret.ro WC Version: 7.3.0 REST API Version: ✔</img> 7.3.0 WC Blocks Version: ✔</img> 9.1.5 Action Scheduler Version: ✔</img> 3.5.2 Log Directory Writable: ✔</img> WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔</img> Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 300 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 10.3.38-MariaDB-log Max Upload Size: 290 MB Default Timezone is UTC: ✔</img> fsockopen/cURL: ✔</img> SoapClient: ✔</img> DOMDocument: ✔</img> GZip: ✔</img> Multibyte String: ✔</img> Remote Post: ✔</img> Remote Get: ✔</img> ### Database ### WC Database Version: 7.3.0 WC Database Prefix: wpcz_ Total Database Size: 34.58MB Database Data Size: 33.77MB Database Index Size: 0.81MB wpcz_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_actionscheduler_actions: Data: 0.07MB + Index: 0.04MB + Engine MyISAM wpcz_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_actionscheduler_logs: Data: 0.04MB + Index: 0.04MB + Engine MyISAM wpcz_cli_cookie_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_cli_cookie_scan_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_cli_cookie_scan_cookies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_cli_cookie_scan_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_cli_scripts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_gla_attribute_mapping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM wpcz_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_automations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_automation_runs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_automation_run_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_automation_triggers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_automation_versions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_mailpoet_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_newsletter_templates: Data: 2.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_scheduled_tasks: Data: 0.08MB + Index: 0.03MB + Engine MyISAM wpcz_mailpoet_scheduled_task_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_statistics_bounces: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_subscribers: Data: 0.00MB + Index: 0.02MB + Engine MyISAM wpcz_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_subscriber_tag: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_user_agents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_options: Data: 7.63MB + Index: 0.08MB + Engine MyISAM wpcz_postmeta: Data: 21.84MB + Index: 0.21MB + Engine MyISAM wpcz_posts: Data: 1.75MB + Index: 0.07MB + Engine MyISAM wpcz_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_usermeta: Data: 0.06MB + Index: 0.01MB + Engine MyISAM wpcz_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM wpcz_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wpcz_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_yoast_indexable: Data: 0.11MB + Index: 0.04MB + Engine MyISAM wpcz_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wpcz_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wpcz_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### attachment: 157 cookielawinfo: 6 custom_css: 2 elementor_library: 3 elementor-hf: 1 filter-field: 1 filter-set: 1 mailpoet_page: 1 nav_menu_item: 15 page: 15 post: 7 product: 21 revision: 607 wp_global_styles: 3 wpforms: 2 ### Security ### Secure connection (HTTPS): ✔</img> Hide errors from visitors: ✔</img> ### Active Plugins (18) ### Starter Templates: by Brainstorm Force – 3.1.24 CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.8 Copy & Delete Posts: by Copy Delete Posts – 1.3.8 Elementor: by Elementor.com – 3.10.2 Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0 Filter Everything — WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.7.5 Google Listings and Ads: by WooCommerce – 2.3.8 Site Kit by Google: by Google – 1.93.0 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.13 Health Check & Troubleshooting: by The ww.wp.xz.cn community – 1.5.1 Jetpack: by Automattic – 11.8 MailPoet: by MailPoet – 4.6.1 NETOPIA Payments Payment Gateway: by Netopia – 1.0 Templates Patterns Collection: by ThemeIsle – 1.1.33 WooCommerce PayPal Payments: by WooCommerce – 2.0.2 WooCommerce: by Automattic – 7.3.0 Yoast SEO: by Team Yoast – 20.1 WPForms Lite: by WPForms – 1.7.9.1 ### Inactive Plugins (0) ### ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.8.1 ### Settings ### API Enabled: – Force SSL: – Currency: RON (lei) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #677 - /new-arrivals/ Cart: #105 - /cart/ Checkout: #106 - /checkout/ My account: #107 - /my-account/ Terms and conditions: #3 - /privacy-policy/ ### Theme ### Name: Astra Version: 4.0.2 Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔</img> ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: – Shop country code: RO WooCommerce currency supported: – Advanced Card Processing available in country: – Pay Later messaging available in country: – Webhook status: – Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔</img> Next scheduled: 2023-02-13 19:03:04 +00:00 Options: ✔</img> Notes: 96 Onboarding: completed ### Action Scheduler ### Complete: 231 Oldest: 2023-01-23 12:57:22 +0000 Newest: 2023-02-13 12:06:35 +0000 Failed: 3 Oldest: 2023-02-04 13:40:58 +0000 Newest: 2023-02-08 07:11:45 +0000 Pending: 7 Oldest: -0001-11-30 00:00:00 +0000 Newest: 2023-02-16 17:39:36 +0000 ### Status report information ### Generated at: 2023-02-13 12:10:08 +00:00

    Thread Starter moto2402

    (@moto2402)

    3 years, 4 months ago

    I am talking about when I open the product tab in wordpress like when I add a new product or edit an existing one the price/stock/ whatever section boxes do not show up at all anywhere

    Roxy

    (@roxannestoltz)

    3 years, 3 months ago

    Hi @moto2402 ,

    Thanks for clarifying!

    I am unable to reproduce this issue on my test site which uses the default Storefront theme, and the latest version of WordPress and WooCommerce, as my results are the same as those shared in my previous screenshots.

    As a first step, I’d suggest performing a full conflict test to rule out any theme/plugin conflict.

    To perform a full conflict test, you can do the following:

    • Clear the browser cache
    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Check if the Regular price and Stock quantity options are now visible on your end.

    If the issue is no longer present, it means there was a conflict, and you can reactivate the theme or plugins one by one (gradually) until the cause of the issue is found, more info about running a conflict test is here.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. This is possible to do it using the free WP Staging plugin.

    Should the issue persist, please can you share clear screenshots of what you see on your end when navigating to:

    • Product Data → Inventory
    • Product Data → General

    Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Cheers!

    Roxy

    (@roxannestoltz)

    3 years, 3 months ago

    Hi @moto2402 ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin error’ is closed to new replies.