Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
HI there:
Are you working on a localhost install? If so, Jetpack won’t work with your stats, etc as we need to have a connection to your site in order to server those stats.
However, as to why your folder is renamed NO-Jetpack – I can’t speak to your specific situation, especially since you were hacked, but by default the Jetpack folder is named jetpack (all lowercase) and shouldn’t be affected when downloading via FTP. If I were to venture a guess, that’s also part of the hack you experienced; the hacker probably wanted to disable Jetpack and renaming the folder – even by changing it from all lowercase to Jetpack – would indeed do that.
I would delete and reinstall Jetpack once you launch your site again – Jetpack’s stats is tied to a unique ID on our end tied to your site’s URL – so as long as that changed, you should be able to reconnect without any issues. If you see anything like your stats missing or anything else, we can reinstate them – just contact us here and we’ll get you sorted out.
http://jetpack.me/contact-support/
I hope that helps!
Hi.. It turns out both the server side and my downloaded folder say “NO-jetpack” and jetpack is working and the stats are working and I’m clean and being monitored by Sucuri (paid).. So. I’m pretty sure that it’s a Sucuri thing. There is a file in there from them .svnignore
Thanks
Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
Thanks for the update! Glad Sucuri has things under control for you.
Marking as resolved.
