Hello @labosuri ,
Thank you for contacting MailPoet support. I will be happy to help you with this.
We haven’t had other reports of this. Can you kindly let us know what version of the MailPoet PLugin you’re using?
Have you tried using another browser?
Looking forward to hearing back from you.
Have a great day
Hi Ojoma,
I’m using version 3.96.1. I tried it with Edge as well and it does the same thing. Also, the system status shows no errors.
Hi @labosuri,
This looks like a plugin or theme conflict. Can you switch your theme to a default one (Twenty Twenty) and disable all your plugins and see if MailPoet works?
If it does work, enable your theme and all your other plugins one after the other until MailPoet breaks again. You’ll be able to tell us what’s at fault.
You can refer to this article: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict
Let us know how that goes!
Hi and thanks for your response.
I actually have an update on this. I tried resetting the plugin and right after uninstalling it all together. After reinstalling it and defining everything from scratch, it now sends (it’s worked 4/4 times so far, both immediate and on schedule). The problem with it seemingly getting stuck after activation is still happening, but it doesn’t seem to affect whether it sends or not. I just refresh the page when it happens. So I think I’m going to keep it like this and hope that it will not regress. If it does, I will do what you suggested.
Thanks!
Hi there @labosuri,
Thanks for letting us know! I’m glad to hear that sending works consistently now.
Please do let us know if the issue with activation is back and if the conflict test that Bruna suggested helps determine the root cause.
Cheers!
