Hi there @hajakutbudeen 👋
we don’t know what is happen. can you please advise ?
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your response.
Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.
Thread Starter
Haja
(@hajakutbudeen)
Dear pepe(woo-hc),
We cant post that here for security reason because you know its contain full details even database and table names and its not my individual site. I am working for online market place company. Is there any other way could you help me with ?
Hi there @hajakutbudeen 👋
Is there any other way could you help me with ?
Of course! Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done, and the details I requested in my previous message here.
We will be able to help you further there.
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This reply was modified 3 years, 8 months ago by
anastas10s. Reason: typos
I have identical problem. I have made a support ticket as well.
Thread Starter
Haja
(@hajakutbudeen)
Hello,
For me, We installed Pixel Manager for Woo-commerce Plugin for google ads, they suggest deactivate Pixel Manager for Woo-commerce Plugin and Disconnect merchant account re connect again.
I did that still i am facing same issue
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This reply was modified 3 years, 7 months ago by
Haja.
Hi there @hajakutbudeen 👋
I did that still i am facing same issue
I understand you went ahead with opening a ticket via WooCommerce.com > My Account > Support, is this correct?
Could you please continue the correspondence there until the issue is resolved, as this thread was transferred there now.
Once a solution is found, feel free to post it here and share it with others.
Furthermore, it is always important to keep in mind that every site setup is different, which is the reason for focusing on each one separately.
I hope that helps!
Hi there @loginone 👋
I have identical problem. I have made a support ticket as well
Thank you. We will be able to help you further there. Have a great one!
Same problem for me, but mine has been going on for a longer time. Sometimes it works fine for a week or so and the next time for 30 min before I log out.
I have submitted a support ticket.
Hi there,
For better assistance so that we can check better into your case, please create your own thread for your issue, you can create the thread right here.
This is to make sure that every user’s issues receive their own thread with proper attention.
* Frequently Asked Questions.
Best,
How did you solve this problem?
I have the same problem in 3 stores.
Help please
Hi there @bokostiv 👋
How did you solve this problem?
I have the same problem in 3 stores.
Thanks for reaching out! For better assistance so that we can check better into your case, please create your own thread for your issue. You can create a new thread right here:
https://ww.wp.xz.cn/support/plugin/google-listings-and-ads/#new-topic-0
This is to make sure that every user’s issues receive their own thread with proper attention.
Could you please share a copy of your site’s System Status, in that new thread? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.
Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.
Looking forward to hearing from you!
I have the same issue, plugin keeps disconnecting from the merchant center..
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This reply was modified 3 years, 7 months ago by
studiojbcc.
Thread Starter
Haja
(@hajakutbudeen)
Hello there,
Who is all having this issue i think i found something to fix that. I am not sure is that correct solution or not but i hope it will helpful to someone.
So,
In my company multiple team members logged in to WordPress dashboard. Only few of them has access to merchant account.
Whenever logged in user [who is don’t have merchant account access] trying to open Dashboard -> Marketing -> Google Listing & Ads option after sometime google account get disconnected automatically!
After i add my WordPress account to merchant account, this issue was fixed.
Who is all having this issue i think i found something to fix that. I am not sure is that correct solution or not but i hope it will helpful to someone.
Thanks for posting this here, @hajakutbudeen.
