Plugin hidden from plugin list

  • Resolved mikepalmer

    (@mikepalmer)


    2 years ago

    Hi,

    I have taken over the maintenance of a website from someone else. The website has WP Activity Log installed, but I cannot see it in the plugin list. Therefore I cannot perform updates. I am guessing that the previous administrator configured it to be hidden. That user no longer exists. How can I unhide the plugin from the plugin list?

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Lucian Padureanu

    (@lucianwpwhite)

    2 years ago

    Hello there mikepalmer !

    Thanks for reaching us on this!

    i totally understand the scenario and we have a quick solution for this. All you need to do is search for the following database entries inside your site’s WP_OPTIONS table and remove them:

    • wsal_restrict-plugin-settings
    • wsal_only-me-user-id

    We also have an article that describes this use case and method to regain access so pasting it here just for the record – https://melapress.com/support/kb/wp-activity-log-locked-wordpress-activity-log-regaining-access/

    Let me know how everything goes!

    Thread Starter mikepalmer

    (@mikepalmer)

    2 years ago

    Hi @lucianwpwhite

    Thank you for your reply. I had found that post. However, there are no entries with those names in my WP_OPTIONS table. Strange.

    All the best, Mike.

    Plugin Support Lucian Padureanu

    (@lucianwpwhite)

    2 years ago

    Hello again!

    Thanks, really unexpected. However, can you please send us an abstract of all WSAL_ prefixed entries inside the WP_OPTIONS table for analysis? Please send them over via email so that you do not disclose any sensitive data here on the forum: our email address is [email protected].

    Once ready, make sure you reference this ticket so we can make the correlation between the tickets.

    Many thanks

    Thread Starter mikepalmer

    (@mikepalmer)

    2 years ago

    Many thanks @lucianwpwhite

    There are no WSAL entries at all. I have attached an export in the email I have just sent to you.

    All the best, Mike.

    Plugin Support Lucian Padureanu

    (@lucianwpwhite)

    2 years ago

    As confirmed via email, resetting the plugin settings afresh solved this!

    If you were happy with our plugin and the support we provide, please consider rating our plugin and service . These reviews take just a moment but can really help us and the plugin to grow.

Viewing 5 replies - 1 through 5 (of 5 total)

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