Plugin incompatibility issue – Check out payment button disabled

  • Resolved fabio.vito83

    (@fabiovito83)


    3 years ago

    Dear Support,

    I have regularly bought your pro version and after some weeks of use, I have realized that your plugin cause an incompatibility problem with woocommerce. When a user is not logged in, the plugin do disable the “proceed with payment” button part of the check out page.

    Please find below the evidence after inspecting the page.

    https://snipboard.io/ukyDrZ.jpg

    Please note that when I do deactivate your plugin the problem is not longer present.

    As this issue has been causing severe financial negative impact, could you please help me to solve the issue?

    Could you provide me a secure way to share with you login and password to get access to my staging site where you could see the problem as I had to deactivate the plugin from my live website?

    Best regards,

    F.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support andrewsupport

    (@andrewsupport)

    3 years ago

    Hi,

    Since you have the Pro plugin version, for solving your problem It would be better if you create a private ticket on our support forum.

    Plugin Support andrewsupport

    (@andrewsupport)

    2 years, 11 months ago

    Hi, Since there is no reply from you in our help center, we consider this topic as resolved. We hope you’ve found the solution. Have a nice day.

Viewing 2 replies - 1 through 2 (of 2 total)

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