Plugin install wizard failed: Could not copy file

  • Resolved CarillonVideo

    (@carillonvideo)


    7 months, 2 weeks ago

    I have several WP websites hosted with IONOS. For years, they have been working fine but recently they all stopped sending me emails – status emails, contact form emails, newsletter emails etc. I contacted IONOS support and they could find nothing wrong. They advised that I install WP MAIL SMTP. Seems more like a workaround than a fix to me but I tried this anyway.

    On the first three websites I installed the plugin on, it went just fine. But the rest, far as I can tell, throw an error when I try to run the wizard to set them up.

    Whoops, we found an issue! It looks like the plugin installation failed!Error Message: Could not copy file. Return to Mailer Settings

    I’m guessing this is some kind of file permissions issues but I can’t figure out how to find the problematic file. Nor can I figure out which file the plugin is trying to copy. Can anyone help with this?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter CarillonVideo

    (@carillonvideo)

    7 months, 2 weeks ago

    Okay I did more investigation. It seems on the failed sites, it doesn’t install WPForms Lite which is another plugin. I tried to install this plugin seperately and it throws an error saying it cannot copy the file.

    I then deleted several unused WP plugins from other WP websites on this server and it then allowed me to install this plugin. So I removed this plugin and reinstalled WP-MAIL-SMTP plugin. When I did this, the wizard ran successfully and the WPForms Lite plugin also appeared.

    I think this is an issue related to the number of times on my shared hosting web server. Although I have unlimited storage, there is a footnote that says: 262,144 of 262,144 used. This is the number of files on the server. When I delete unused plugins, things start working.

    Plugin Support Shawon Chowdhury

    (@shawon001)

    7 months, 2 weeks ago

    Hi @carillonvideo ,

    Thanks for the update, and I am glad that you were able to install the plugins.

    That error typically means the WordPress installer can’t write the plugin files to your site’s filesystem. It’s possible that the hosting environment is out of free space, preventing file writes.

    I’d recommend checking this further with your hosting provider to avoid such incidents in the future.

    Hope this helps. Thanks 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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