• I have the newest wp update and version 3.1.1 of the cloudflare plugin but the plugin settings just has a blank page when I try opening it.

Viewing 10 replies - 16 through 25 (of 25 total)
  • Thread Starter sguerreiro

    (@sguerreiro)

    I’ve updated it with no change. I’ll file a ticket. Thanks

    @sguerreiro have oyu filed a ticket? If so could you post the ticketId here for me to track it.

    Thanks

    Thread Starter sguerreiro

    (@sguerreiro)

    I have filed a ticket. the ID is 1329395. Haven’t heard back in a couple days. Thanks

    Hi @sguerreiro,

    The issue you’re having is 406 error while trying to fetch config.js. You probably have a plugin which is not allowing js files.

    Please try these;
    – Check all your plugins. If there is a security plugin deactive the settings which may cause MIME Type errors
    – If not please deactivate all the plugin and check if another plugin is blocking the request. If yes, try to figure out which one is the cause by reenabling one by one.
    – If the previous steps didn’t fix the issue, please try with a different browser. Chrome latest version is recommended.
    – If the issue still persists please upgrade your PHP and WP versions.
    – Lastly check your Nginx or Apache settings to see if it allows .js files to be served.

    Please let us know how it went.

    Thanks

    Thread Starter sguerreiro

    (@sguerreiro)

    Hi @furkan811,

    I’ve disabled all plugins on the site, as well as updated WP. I’ve tried on both Firefox and Chrome with no success. We are using PHP version 5.6.10. We have never had any issues on our server with other .js files. Is there a way to test this?

    Thanks

    If you know how to use commandline you can try:

    curl 'YOUR_URL/wp-content/plugins/cloudflare/config.js?ver=3.2.0' -H 'Pragma: no-cache' -H 'Accept-Encoding: gzip, deflate, sdch, br' -H 'Accept-Language: en-US,en;q=0.8' -H 'Accept: application/javascript' -H 'Connection: keep-alive' -H 'Cache-Control: no-cache' --compressed

    inside the server. So you need to ssh to your server then call this.

    You can check the content of the file by entering YOUR_URL/wp-content/plugins/cloudflare/config.js?ver=3.2.0 to your browser.

    • This reply was modified 9 years, 3 months ago by thellimist.
    Thread Starter sguerreiro

    (@sguerreiro)

    We don’t use Nginx or Apache, we use IIS. Is that an issue with this?

    I never used ISS. The idea is the webserver software could block certain filetypes. .js could be added to the block list as in filetype.

    • This reply was modified 9 years, 3 months ago by thellimist.
    Thread Starter sguerreiro

    (@sguerreiro)

    Hey @furkan811,

    Where do i put that code you sent me? I’ve talked to our server guy and we’re not sure where we would test it.

    Thanks

    It is a curl command. You don’t need to put it somewhere. You need to run it.

    Sorry I can’t help you further more. It’s an environment issue where your environment can not grab config.js of the plugin.

    You’ll need to figure out why you’re having 406 error.

Viewing 10 replies - 16 through 25 (of 25 total)

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