• Resolved Jeff

    (@splatterrific)


    I am using this plugin together with GravityForms for basic user management and ticketing system on our site.

    All our forms that have fields with conditional logic in them stopped displaying. After cycling through all installed plugins, I found that the forms display when Support Plus is disabled.

    After some investigation, I found that Support Plus was enqueing its own (and therefore duplicate) copy of jQuery. It turns out that GF, when a form has any conditional logic, adds a display:none rule to the whole form, and then one by one dynamically displays them back depending on conditionality of the fields. Now, because Support Plus adds its own copy of jQuery, that process that GF employs reverts back to the display:none rule, and hides the whole form.

    As far as GF and jQuery are concerned, this is normal behavior. So, might I ask the author of this great plugin to please prevent the plugin from including a duplicate jQuery. Thanks!

    https://ww.wp.xz.cn/support/plugin/wp-support-plus-responsive-ticket-system

    https://ww.wp.xz.cn/plugins/wp-support-plus-responsive-ticket-system/

Viewing 1 replies (of 1 total)
  • Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hi there,

    We are using default WP jQuery. Please check loadScripts() on this page.

    I am not familiar with gravity forms but we are not using duplicate jQuery for sure.

Viewing 1 replies (of 1 total)

The topic ‘Plugin is including jquery unnecessarily’ is closed to new replies.