Plugin is not sending e-mail

  • Resolved Patrik

    (@patschi)


    10 years, 11 months ago

    Hello,

    I’m trying since couple of hours to find out why the plugin is not sending e-mails to the people, where a ToDo task is assigned to. Neither the plugin nor the mailserver is reporting anything that any mail was sent.

    The mail function is enabled in the settings, but no email is getting sent. It’s a great plugin and we would be really happy to continue using it, but the mail feature is great and important for us.

    Thanks for any advice and help!

    Best regards,
    Patrik

    https://ww.wp.xz.cn/plugins/cleverness-to-do-list/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Cindy Kendrick

    (@elusivelight)

    10 years, 11 months ago

    Just to check: In settings, is assign items to users set to yes and the list view type set to group?

    The plugin uses WordPress’s built in mail system. Perhaps a plugin like https://ww.wp.xz.cn/plugins/wp-mail-smtp/ would help.

    Thread Starter Patrik

    (@patschi)

    10 years, 11 months ago

    Thanks for your very fast reply!

    Yes, both options are set like that. The mailserver itself is operating correctly. I also think that the mails did work couple of months ago…

    Sending mails over the PHP mail()-function does work correctly (over CLI and over the webserver). Doesn’t WordPress use that function too? That’s a bit strange.

    I will do some further investigation.

    Thread Starter Patrik

    (@patschi)

    10 years, 10 months ago

    Okay, sorry for disturbing you: It seems that this is an issue of WordPress itself. Sadly the plugin does not help in any way – WordPress is reporting an error, that “no recipient was entered”. Whyever…

    I mark this case as resolved as this seems to be a WordPress-related issue. Thank you for your help!

    Thread Starter Patrik

    (@patschi)

    10 years, 10 months ago

    I finally solved this very strange behaviour. Even if it has nothing to do with this plugin, I want to share my solution: It seems that a PHP version has some issues with the PHPMailer library, which WordPress does use.

    After updating PHP 5.6.9-1~dotdeb+7.1 to 5.6.10-1~dotdeb+7.3 everything does work fine again like couple of weeks ago – even the automated sending of mails of the great todo-plugin! 🙂

    Regards,
    Patrik

    Plugin Author Cindy Kendrick

    (@elusivelight)

    10 years, 10 months ago

    Thanks for posting the solution! It may help someone else 🙂 Glad you solved it.

Viewing 5 replies - 1 through 5 (of 5 total)

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