Plugin is not sending notifications

  • Resolved aledef

    (@aledef)


    3 years, 2 months ago

    Hi,
    I’m not getting any notification.

    I tried creating different subscriptions with different durations, but I did not get any reminder ever.

    I tried deactivating the plugin and activating it again: no joy.

    I tried installing “Post SMTP” to get sent emails log, and checked if the notification was in the log: no joy.

    I also installed WP Crontrol plugin and I found a hook named “renewal_reminders” with daily recurrence.
    I set recurrence to 1 min: no joy.

    Here is what I see in WP Crontrol dashboard:
    https://prnt.sc/2_MjCP62Yerv

    Wp and all plugins are up-to-date.
    Any help?

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author storepro

    (@storepro)

    3 years, 2 months ago

    Hi @aledef ,

    Thanks for reporting the issue!

    I’m sorry to hear that you’re having issues with email delivery.We have investigated the issue further and we could not replicate the issue on our site. The email notification is successfully sent to the recipients.

    If you are still facing the issue, We recommended checking the corn Job on the server-side and site side, If the corn job is not working on the server and site then the email will not send automatically. Also please check cron is not blocked by adding code in your theme or wordpress config file.

    Also please check subscriptions Next payment date and Notification send date are set as correct.

    Thanks

    Thread Starter aledef

    (@aledef)

    3 years, 2 months ago

    Hi,
    I still don’t get any notification email.

    I checked subscriptions Next payment date, wich looks fine, but I can’t find Notification send date. Where is it?

    I also checked the cron Job in WP Crontrol, renewal_reminders hook is still there, with recurrence set to 1 min.

    What do you mean with “checking the corn Job on the server-side”?
    Do I have to configure the server to run a specific Job?

    Thanks

    andvines99

    (@andvines99)

    3 years, 2 months ago

    Same issue. Was working but stopped. So subscribing to this.

    Plugin Author storepro

    (@storepro)

    3 years, 2 months ago

    Hi @aledef ,

    We tested our plugin on our site, and it works as expected; we can see that customers are receiving renewal emails. You don’t need to add any corn on the server side, Bt needs to check and verify the corn is enabled on the server side. If cron is enabled server-side then please debug the issue from your side by following methods.

    Debugging email sends Issues

    If something is not working after an update, a likely cause is an outdated or non compatible plugin or theme. The best thing to do is to narrow down the cause. To do this you can temporarily:

    Switch to a default WordPress theme (Twenty Twelve) and test again

    Disable all other plugins except for WooCommerce and WooCommerce Subscription Plugin itself, and retest, and re-activate plugins until the issue occurs. This will help you find the culprit.

    Once the test completed please let us know.

    Thanks

    Plugin Author storepro

    (@storepro)

    3 years, 1 month ago

    Hi @aledef ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 5 replies - 1 through 5 (of 5 total)

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