Plugin issue

  • Resolved gusnan

    (@gusnan)


    2 years, 9 months ago

    I have had your plugin for over a year. But for 10 days we have not received a letter. Can you tell me what is the problem? I also tried but do not teach the letter. Do I need to make adjustments or is there another problem?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kenneth Macharia

    (@kmacharia)

    2 years, 9 months ago

    Hi @gusnan,

    I’m sorry to hear that you’re having issues with email delivery. 

    If you’ve not made any changes to your notification settings, it is likely that emails sent from your WordPress site are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are getting filtered by the receiving mail server. Email service providers have been tightening their security protocols in the fight against spam which is affecting email delivery on sites where it used to work before.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps 🙂

    Plugin Support Ralden Souza

    (@rsouzaam)

    2 years, 9 months ago

    Hi @gusnan,

    I’m Ralden, jumping in here for Kenneth.

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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