Thank you for your feedback and for bringing this matter to our attention. We’re truly sorry for any inconvenience caused, and we assure you that we’ll work on resolving the issue with the “keep data after uninstalling the plugin” option and the leftover data. Our team is committed to addressing this within the next 48 hours.
We’d also like to highlight that the plugin is designed to provide reliable performance and has been working very well for many of our users. We believe the plugin deserves more than a 1-star rating, and we’d greatly appreciate it if you could reconsider your review once we address the issue. Your support and understanding mean a lot to us and motivate us to keep improving.
Thank you again for your patience and for giving us the opportunity to make things right.
Hello,
Thank you for reaching out to us. We’re glad to inform you that the issue you experienced has been resolved. Please feel free to check and let us know if everything is working as expected.
We also noticed that you left us a 1-star review. We truly value your feedback and are always striving to improve our plugin to meet the needs of our users. Our plugin is currently being used successfully by over 100,000 users, and we’re committed to providing the best experience possible.
If the issue is now resolved to your satisfaction, we kindly ask you to reconsider your review, as support-related concerns are best addressed through our support channels rather than the review section. Your updated feedback would greatly help us continue improving our service and assisting other users effectively.
Thank you for your time and support. Please don’t hesitate to reach out if you have any further questions.
