Plugin malfunction

  • Resolved kasimrixa

    (@kasimrixa)


    4 years, 4 months ago

    Hi team,

    I just spotted an issue with the plugin. In the settings section, where we disable in which order states to download the invoices, I have disabled to download the invoice when the order is completed but sadly enough doesn’t work, I can still download the invoice when the order is completed even though in the settings is disabled.

    This is happening exclusively in the completed orders.

    please advise.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    4 years, 4 months ago

    Could you share a screenshot of your settings with us, both the “Disable for:” setting and the “Allow My Account invoice download” setting?

    Were these invoices already created before you disabled them? The “disable for:” setting will not ‘hide’ existing invoices (since that could create serious accounting issues), it merely prevents creating invoices for specific statuses.
    The “Allow My Account invoice download” setting should work independently from that though, if you have disabled downloading for the completed status there it should definitely not show.

    • This reply was modified 4 years, 4 months ago by Ewout.
    Thread Starter kasimrixa

    (@kasimrixa)

    4 years, 4 months ago

    Hi Ewout,

    Please have a look at the image below:

    https://ibb.co/CJnGCGh

    I have disabled download/print invoices when the order status is “Completed” but still I’m able to do that.

    Plugin Contributor Ewout

    (@pomegranate)

    4 years, 4 months ago

    I don’t speak Greek, so it’s difficult for me to determine what statuses you have disabled here, but the only reason I can think of here is that the invoice was already created in an earlier stage (e.g. before the order reached one of the statuses in your selection) or if the invoice was created for the order before you changed these settings. As I wrote in my previous answer:
    The “disable for:” setting will not ‘hide’ existing invoices (since that could create serious accounting issues), it merely prevents creating invoices for specific statuses.

    Does that explain the situation here? You could verify this by making a test order – assert that it does not have an invoice at that stage, move the status to “completed” and you will see that the button will disappear.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    4 years, 3 months ago

    Hi @kasimrixa,

    Since we haven’t heard back from you in the last two weeks, we’re assuming you solved this issue, so I’ll go ahead and mark this ticket as Resolved.

    Feel free to open a new topic if you have more questions!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin malfunction’ is closed to new replies.