Plugin Menu / Label Printing Not Visible

  • Resolved kharim

    (@kharim)


    5 years, 1 month ago

    I am not able to see the plugin menu settings nor am I able to print shipping labels.

    I have orders that I am working on and not able to print shipping labels like I used to before.

    What happened to the plugin? Was there an error in update?

Viewing 3 replies - 1 through 3 (of 3 total)
  • frosso1 (a11n)

    (@frosso1)

    5 years, 1 month ago

    Hi @kharim,

    Thanks for reaching out!
    I just took a look at WooCommerce 5.0, 5.1 and 5.2 and tested them all with WooCommerce Shipping & Tax versions 1.25.11 and 1.25.10.
    I am seeing the option to print shipping labels in the order page.

    Can you please ensure that:
    – Your store is connected to Jetpack (you can see this in WooCommerce > Status > WooCommerce Shipping & Tax)
    – Your store is based in the United States (you can see this in WooCommerce > Settings > General)
    – Your store currency is US Dollars (also in WooCommerce > Settings > General)
    – At least one product in the order “needs shipping” according to WooCommerce

    We also have some additional information in the Troubleshooting section of our documentation: https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#section-11

    Please let me know if this helps or if I can provide any additional guidance!

    Thank you!

    Stay healthy and stay safe!

    Thread Starter kharim

    (@kharim)

    5 years, 1 month ago

    Working great now…. error was on my end. Thanks.

    frosso1 (a11n)

    (@frosso1)

    5 years, 1 month ago

    Sounds good, I’m glad you were able to resolve this! Thanks for the update!

Viewing 3 replies - 1 through 3 (of 3 total)

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